Apple Device Support v1.0

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Exam contains 90 questions
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What's the purpose of using sysdiagnose in iOS and iPadOS?

  • A. Researching issues by extracting logs
  • B. Managing external hardware components and identifying issues
  • C. Creating app usage tables and tracking impact on system performance
  • D. To test memory, logic boards, and wireless modules


Answer : A

An iPhone with a private Wi-Fi address can't join your organization's Wi-Fi network.
What is the most likely cause?

  • A. Your organization's content filters reject IPv6 traffic on its network.
  • B. The iPhone has Limit IP Address Tracking turned on.
  • C. Your organization enabled MAC address filtering on its network.
  • D. The iPhone hasn't joined the Wi-Fi network in the last 30 days.


Answer : C

What must you do so that iCloud backups occur automatically when devices are connected to Wi-Fi?

  • A. Fully charge the device, and turn on iCloud in General > Backup.
  • B. Connect to a power source, and unlock the screen.
  • C. Connect to a power source, and lock the screen.
  • D. Fully charge the device, and turn on iCloud Backup in General > iPhone Storage.


Answer : C

Which active network connection type always takes precedence on a Mac?

  • A. Wi-Fi
  • B. Ethernet
  • C. Thunderbolt Bridge
    D.VPN


Answer : D

You try to join an organization Wi-Fi network on your iPad. You enter your credentials, and an “unable to join the network” message appears.
You should confirm that ________ before you escalate this issue to a network administrator.

  • A. The auto-join option is enabled for the network
  • B. You've restarted your iPad after your failed attempts
  • C. The router is configured for WPA3 Enterprise
  • D. You're entering the correct Wi-Fi password


Answer : D

Where in Settings on iPad can you review configuration profiles?

  • A. Privacy & Security
  • B. General > VPN & Device Management
  • C. General > About
  • D. Wi-Fi > Network Information


Answer : B

What should you confirm first when your iPhone status bar displays “SOS"?

  • A. iPhone has Low Power Mode turned off.
  • B. Wi-Fi Assist is turned on.
  • C. iPhone has Do Not Disturb turned off.
  • D. iPhone is in an area with cellular coverage.


Answer : D

You’re helping a user with Instant Hotspot. The user's Mac and iPhone are both signed in to the same Managed Apple Account. You restarted both devices, but they don’t connect.
Which of these methods should you try next in Settings to solve the issue?

  • A. Go to General > Transfer or Reset iPhone, tap Reset, and tap Reset Network Settings.
  • B. Go to Personal Hotspot, then turn on "Allow Others to Join".
  • C. Go to Cellular > Cellular Data Options, then turn on Data Roaming.
  • D. Go to Cellular > Cellular Data Options, then set Data Mode to Allow More Data on 5G.


Answer : B

Which step should you complete if your iPad fails to back up to iCloud?

  • A. Confirm that Bluetooth is turned on.
  • B. Verify that your iPad has a device passcode and is unlocked.
  • C. Ensure that you're signed in with your Managed Apple Account.
  • D. Ensure that your iPad has a working Wi-Fi connection.


Answer : D

Activation Lock does which one of these to help protect Apple devices.

  • A. Requires correct Apple Account credentials to reactivate a device
  • B. Automatically encrypts all data without user involvement
  • C. Removes Apple Account access to prevent device reactivation
  • D. Turns off network access without Apple Account authentication


Answer : A

You can connect to your VPN, but you can’t load internal resources by their fully qualified domain name.
What's the most relevant setting to review?

  • A. Fastlane restrictions
  • B. DNS configuration
  • C. QoS configuration
  • D. Screen Time restrictions


Answer : B

Where on iPhone can you find installed configuration profiles?

  • A. Settings > About > Tracking
  • B. Settings > General > VPN & Device Management
  • C. Settings > Tracking
  • D. Settings > Profiles > App Settings


Answer : B

You can use Console to ________ to help diagnose performance problems.

  • A. Analyze reallocation of memory to struggling apps
  • B. Note cache clearing and service restarts that are triggered by the system
  • C. Block background processes that overuse CPU
  • D. Review log data for apps that unexpectedly quit


Answer : D

What's a difference between an iPhone backup to iCloud and an iPhone backup to Mac?

  • A. A backup to iCloud doesn’t occur wirelessly if the iPhone is connected to power. A backup to Mac requires a direct connection to power.
  • B. A backup to iCloud stores device settings and app organization. A backup to Mac includes local system files.
  • C. A backup to iCloud doesn't store health and activity data. A backup to Mac includes app settings and content.
  • D. A backup to iCloud excludes device data already synced to iCloud. A backup to Mac includes nearly all device data.


Answer : D

A user is experiencing network issues. The network administrator requested that you send them a network report.
Which Mac app should you use to analyze the Wi-Fi connection to the network?

  • A. Activity Monitor
  • B. Directory Utility
  • C. Wireless Diagnostics
  • D. Network Utility


Answer : C

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Exam contains 90 questions
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