Public Sector Solutions Accredited Professional v1.0

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Exam contains 96 questions

Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent’s data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms? (Choose three.)

  • A. Implement spam checking for Bobahaven’s Experience Site forms using CAPTCHA.
  • B. Provide constituents with a search page on Bobahaven’s website to look up application reference numbers and check the application’s progress.
  • C. Set the external organization-wide default sharing settings for grant applications objects to Private.
  • D. Enable the Salesforce Spam Check for Experience Sites.
  • E. Deploy grant application OmniScripts on Bobahaven’s Experience Site pages set to “Requires Login.”


Answer : ACD

A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more of its processes and files going forward.
Which Public Sector Solution should a Technical Consultant recommend for this use case?

  • A. Business Rule Engine
  • B. Workflows
  • C. Intelligent Document Automation
  • D. Smart Forms


Answer : C

A government agency wants to digitize hundreds of PDF forms for its employees. Which Employee Experience for Public Sector feature(s) are most important to address this opportunity?

  • A. Salesforce OmniStudio, Flows, Employee and Public Sector Data Models, and Employee Community
  • B. Salesforce Flows, APEX, Custom Objects, and VisualForce
  • C. Salesforce Flows, Customer Community, and Individual Account
  • D. Salesforce Flows, Employee and Public Sector Data Models, and Employee Community


Answer : A

An Administrator at a government agency has created a new version of their “Business Re-Opening” Inspection by cloning and updating the Action Plan Template. However, upon selecting the “Business Re-Opening” Action Plan, the inspection generated is still based on the old Action Plan Template.
What is most likely the reason for this issue?

  • A. The new Action Plan Template has not been activated
  • B. The new Action Plan Template has the same name as the previous template.
  • C. The Inspection Type must also be cloned to create a new version for users to select.
  • D. The Inspection Type has not been updated with the new Action Plan Template.


Answer : D

Which three require set up to configure a License Authorization? (Choose three.)

  • A. Regulatory Authorization Type
  • B. Inspection Type
  • C. Regulatory Authority
  • D. Business Type
  • E. Business Profile


Answer : ACD

The Department of Disaster Assistance is implementing Grants Management using Public Sector Solutions. One of the pain points in the current process is that every grant application reviewer follows a different business process to review the applications received. A solution has been engaged to standardize this process using the Public Sector Solution toolkit.
What should be the best solution to achieve this task?

  • A. Use a screen flow on Accounts to define due diligence steps, related tasks, and documents to collect.
  • B. Create a guided OmniScript guided process to define due diligence steps, related tasks, and documents to collect.
  • C. Use Action Plans on Accounts to define due diligence steps, related tasks, and documents to collect.
  • D. Develop a standard set of processes/guides to coach the reviewers and ask them to follow them without fail.


Answer : B

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections. The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the “Enable CRM Analytics” setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app.
What two permission sets are required to set up the administrator users for analytics? (Choose two.)

  • A. CRM Analytics Plus Admin
  • B. CRMA for Public Sector Admin
  • C. CRM Analytics LPI Admin
  • D. CRM Analytics Admin


Answer : BD

A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems.
What could be causing this behavior?

  • A. Person Account Models have not been enabled on the org.
  • B. The ‘Enable Notes’ permission has not been selected for the new inspector.
  • C. The Salesforce user for the new inspector is disabled.
  • D. Action Plans Permission Set has not been assigned to the new inspector.


Answer : D

A government agency uses Public Sector Solutions to manage permits and grant approvals. The approvals team leader wants to improve team efficiency by ensuring everyone in the approvals team can see a summary of their open applications pending approval, including how long the application has been pending approval and the moment they log in to Salesforce for the day.
In this scenario, which is the correct reporting and analytics solution to provide Approval insights to team members on login?

  • A. Create a custom Approvals report using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver role.
  • B. Create a custom Approvals dashboard using standard Salesforce Reports and Dashboards and add this to a custom Home Page assigned to the Approver profile.
  • C. Provide CRM Analytics licenses to all team members, create a custom Approvals dashboard using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver profile.
  • D. Provide CRM Analytics licenses to all team members, create a custom Approvals report using CRM Analytics for Public Sector and add this to a custom Home Page assigned to the Approver role.


Answer : C

A public sector agency implemented Public Sector Solutions for meeting licensing, permitting, and inspection requirements. The inspection team has requested to make a few changes to the existing inspection form. The System Administrator is unable to see the “Edit” button for the Action Plan template and hence unable to make any changes.
What could be the reason for this?

  • A. Edit option needs to be added to Action Plan template page layout.
  • B. System Administrator doesn’t have “Edit” permissions to Action Plan template.
  • C. Once Published, an Action Plan template cannot be changed.
  • D. Action Plan template changes have to be requested to Salesforce support team.


Answer : C

A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed:
The applicant must upload an image of their driver’s license
The license reviewer must perform a background check within five business/working days
The license reviewer must enter the background check results into an external system manually within two business days of completing the background check
The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review
The license reviewer may add additional steps/tasks for a particular application as needed
Which statement is true regarding Action Plan Templates relative to the business requirements above?

  • A. An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created.
  • B. A document checklist item for an action plan template cannot be created.
  • C. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan.
  • D. The reviewer users cannot create their own tasks within a predefined action plan template.


Answer : A

A government agency charges license fees for small businesses. The agency uses Public Sector Solutions to automate the license application process and dynamically calculate the license fee (based on multiple parameters, ex: revenue, industry type, etc...) for a specific business customer.
Which public sector tools should be leveraged for this use case?

  • A. Application form using OmniScripts and embed the Business Rules Engine to derive the license fee in the process.
  • B. Application form using OmniScripts and embed the license fee logic using integration procedures.
  • C. Application form using Flows and embed the Business Rules Engine to derive the license fee in the process.
  • D. Application form using OmniScripts and embed the license fee logic using triggered flows.


Answer : A

A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone’s health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow up in a separate Case.
Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

  • A. Use Public Complaint and Case objects.
  • B. Use a custom object for the Complaint with a lookup relationship to Case.
  • C. Use record types on Case, one for the constituents and one for internal staff.
  • D. Use the Complaint Case and Case objects.


Answer : A

A nonprofit organization that works for displaced and unemployed persons has seen a large number of unemployed claims and currently uses Public Sector Solutions to set up and disperse funds. The System Administrator is responsible for setting the correct business rule using Decision Explainer for Unemployment benefits.
Which two Decision Explainers can be utilized? (Choose two.)

  • A. Education loan eligibility checks
  • B. Individual and business application fees
  • C. Person Loans
  • D. Car Loan


Answer : AB

A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of food outlets in the city. They want to set up dynamic assessments where assessment questions are categorized for use in different scenarios depending on whether the outlet is take-away, dining, or a combination of both. The categorization only applies to specific questions in the assessment.
To which object should they add new categories?

  • A. Assessment Question
  • B. Action Plan
  • C. Assessment Task Definition
  • D. Assessment Indicator Definition


Answer : A

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Exam contains 96 questions

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