Microsoft Dynamics 365 Fundamentals v1.0

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Exam contains 96 questions

A manufacturer of industrial machines creates hands-on training for users.
You need to recommend a technology that overlays the machines with images while users work on the machines.
Which technology should you recommend?

  • A. virtual reality
  • B. mixed reality
  • C. artificial intelligence
  • D. IoT


Answer : B

Reference:
https://dynamics.microsoft.com/en-gb/mixed-reality/overview/

A service company has many agents who create cases. Case titles often use different words with the same meaning.
The company wants to use artificial intelligence to quickly and accurately spot trends in service.
You need to recommend a solution for the company.
What should you recommend?

  • A. Sales Insights
  • B. Customer Service
  • C. Customer Service Insights


Answer : C

An interior design company uses Dynamics 365 Layout to show clients what furniture could look like in their space.
Clients send files that represent the layout for their homes or offices. A specific client has a subscription to use Microsoft Office 365 apps.
You need to obtain a file from the client that can be imported into Dynamics 365 Layout.
Which type of file should you ask for?

  • A. Microsoft Excel
  • B. AI Builder
  • C. Microsoft Visio
  • D. Microsoft Planner


Answer : C

Reference:
https://docs.microsoft.com/en-us/dynamics365/mixed-reality/import-tool/layout

A medical clinic uses Dynamics 365 Sales. The clinic wants to rapidly implement a solution that optimizes coordination of care for patients.
You need to recommend a solution for the clinic.
What should you recommend?

  • A. Canvas app
  • B. Portal
  • C. Healthcare Accelerator
  • D. Insights


Answer : C

Reference:
https://docs.microsoft.com/en-us/common-data-model/health-accelerator

A company uses Dynamics 365 Supply Chain Management.
The company hires seasonal workers during peak summer months. The workers must quickly learn to operate manufacturing machinery.
You need to streamline training for the workers and provide a consistent and standardized way to perform tasks.
What should you recommend?

  • A. Remote Assist
  • B. Guides
  • C. Layout


Answer : A

Reference:
https://docs.microsoft.com/en-us/dynamics365/mixed-reality/remote-assist/

What are two benefits of using Sales Insights with Dynamics 365 Sales? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Manage and improve artificial intelligence grouping of cases as topics.
  • B. Provide end-to-end views of customer journeys.
  • C. Guide sellers to focus on opportunities at risk.
  • D. Make suggestions for next steps in a sales process.


Answer : CD

DRAG DROP -
A customer is investigating the insight capabilities of Dynamics 365.
Match each app to its goal.
Instructions: To answer, drag the appropriate app from the column on the left to its goal on the right. Each app may be used once, more than once, or not at all.
NOTE: Each correct selection is worth one point.
Select and Place:




Answer :

Reference:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/service-insights-reports

A company needs visibility into the frequency, number, and types of calls they receive at their customer support center.
You need to recommend a solution for the company.
What should you recommend?

  • A. Data Manager
  • B. Customer Service Insights
  • C. Relationship Analytics


Answer : B

You need to enter leads in Dynamics 365 Sales.
Which two applications can you use to achieve the goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Dynamics 365 Commerce
  • B. emails
  • C. CSV files
  • D. Dynamics 365 Customer Insights


Answer : BC

A company wants to be able to give quotes to customers from their parts list.
You need to recommend a solution for the company.
What should you recommend?

  • A. Dynamics 365 Marketing
  • B. Dynamics 365 Sales
  • C. Dynamics 365 Human Resources
  • D. Dynamics 356 Customer Insights


Answer : B

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/create-edit-quote-sales

HOTSPOT -
A company sells and maintains heating and air conditioning equipment. The company uses Dynamics 365 Field Service.
The company is evaluating Field Service Mobile for technicians.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:




Answer :

Explanation:

Box 1: Yes -
When technicians are working on a work order they can add your notes, attachments, pictures, and signatures.

Box 2: Yes -
Field Service Mobile lets technicians work online or offline. Online mode requires an Internet connection; offline mode does not.
Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/field-service-mobile-app-user-guide

HOTSPOT -
A company plans to implement new support software.
You need to recommend solutions for the company.
What should you recommend to meet each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:




Answer :

HOTSPOT -
A company uses Dynamics 365 Field Service. The company plans to use built-in scheduling functionality.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Hot Area:




Answer :

DRAG DROP -
A manufacturing company plans to implement Dynamics 365 Field Service.
You need to determine which features are needed to meet the companyג€™s requirements.
Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Select and Place:




Answer :

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview

HOTSPOT -
A company uses Dynamics 365 Marketing.
The company is releasing a major product update and plans to run events in many regions to demonstrate the new product.
You need to help the company track customer registration for the events in each region and send emails to acknowledge registration and remind people about the events.
Which type of marketing pages should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:




Answer :

Reference:
https://docs.microsoft.com/en-gb/dynamics365/marketing/marketing-forms

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Exam contains 96 questions

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