ITIL Foundation (Version 5) v1.0

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Which activity has the purpose of developing, integrating, and testing digital products to transform designs into functional solutions?

  • A. Support
  • B. Build
  • C. Discover
  • D. Operate


Answer : B

What is the role of governance within the ITIL Service Value System?

  • A. To define and manage process activities for service delivery
  • B. To perform day-to-day service operations
  • C. To ensure organizational activities are directed and controlled
  • D. To provide detailed technical guidance for service design


Answer : C

Which of the following statements about value streams is INCORRECT?

  • A. Value streams are enabled and supported by the organization s value chain
  • B. Value streams should exclude suppliers
  • C. Value streams continue to evolve over time
  • D. Value streams can involve multiple practices


Answer : B

Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

  • A. Organization
  • B. Partnership
  • C. Culture
  • D. Service Journey


Answer : A

Which dimension of digital product and service management ensures whoever is working in an organization has sufficient skills to support anticipated needs?

  • A. Organizations and people
  • B. Value streams and processes
  • C. Information and technology
  • D. Partners and suppliers


Answer : A

The board of directors approves a new digital strategy and instructs management to prioritize investment in cloud infrastructure to support future growth.
Which governance activity does this represent?

  • A. Monitor
  • B. Evaluate
  • C. Direct
  • D. Engage stakeholders


Answer : C

Which statement regarding a partnership relationship is TRUE?

  • A. It focuses mainly on operational efficiency and uses standardized contracts
  • B. It focuses on operational and tactical level not on strategic level
  • C. It provides commercial off-the-shelf services for a wide range of consumers
  • D. It involves bespoke services with a focus on innovation and growth


Answer : D

How should the seven guiding principles be combined when an organization is making a decision?

  • A. By using all the guiding principles equally when making any decision
  • B. By selecting one guiding principle to follow as the main basis for every decision
  • C. By considering each guiding principle to understand its relevance before applying it
  • D. By using the 'keep it simple and practical' principle and one or two others that are relevant to the specific decision


Answer : C

Which is the purpose of the 'transition' activity?

  • A. To seamlessly introduce new products into operational environment
  • B. To ensure continual alignment of product roadmap with needs of service consumers
  • C. To create prototypes and specifications for products and services
  • D. To develop, integrate and test digital products


Answer : A

Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

  • A. Deliver
  • B. Support
  • C. Operate
  • D. Transition


Answer : C

Which of the following is a key success metric for 'Transition' activity?

  • A. Speed of normal service restoration
  • B. Quality of the resources and services outsourced from suppliers
  • C. Service performance against the agreed SLA targets
  • D. Number and impact of deployment errors


Answer : D

What is a product prototype?

  • A. A request that triggers an agreed service action
  • B. The process of releasing new or updated products to users
  • C. An initial version of a product demonstrating its basic form and functionality
  • D. A finalized product specification approved for development


Answer : C

An organization is planning to improve the existing service and wants to understand its current performance before making any changes.
According to the principle 'Start where you are,' what could an organization consider when observing current performance of the service?

  • A. Involve people who have little or no prior knowledge of the service
  • B. Select the right message and method to communicate with stakeholders
  • C. Identify who the consumer is and why they use the service
  • D. Avoid applying risk management when reusing existing processes


Answer : C

Why is it important to seek feedback before, during, and after each iteration?

  • A. To document all activities in detail before starting the next iteration
  • B. To ensure the project plan remains fixed and unchanged throughout development
  • C. To allow the team to follow the original design without interruption
  • D. To ensure that each iteration is aligned with changing circumstances


Answer : D

What is a value stream?

  • A. A set of organizational resources and capabilities to achieve an objective
  • B. A series of steps an organization undertakes to enable value for consumers through management of products and services
  • C. A tangible or intangible deliverable of an activity
  • D. A configuration of an organization's resources designed to offer value for a consumer


Answer : B

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Exam contains 40 questions
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