ITIL Foundation (Version 5) v1.0

Page:    1 / 6   
Exam contains 78 questions
Expand All

Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?

  • A. Build
  • B. Design
  • C. Acquire
  • D. Discover


Answer : C

A telecom provider designs an enterprise package that combines internet, VoIP, network security and technical support.
Which concept does this illustrate?

  • A. Transfer of goods
  • B. Service action
  • C. Access to resources
  • D. Service offering


Answer : D

Which BEST explains why an organization might choose to engage external suppliers?

  • A. To maintain greater control and visibility over service delivery
  • B. To minimize reliance on third-party providers
  • C. To remove the need for oversight, governance, and internal management
  • D. To obtain capabilities that are difficult to develop internally


Answer : D

A healthcare IT provider is planning to launch a new digital appointment system.
According to 'Focus on value', what should the organization do first?

  • A. Understand why patients use the appointment service
  • B. Identify who the service consumers and key stakeholders are
  • C. Analyze how the system will help patients achieve their goals
  • D. Evaluate the risks and financial consequences for the consumers


Answer : B

Which of the following activities BEST represents transfer of goods in a service offering?

  • A. A cloud user accesses shared online storage
  • B. A service provider supplies new laptops to the customer
  • C. A customer receives advice from a helpdesk agent
  • D. A team attends a virtual training session


Answer : B

Which activity focuses on securing and allocating necessary resources efficiently?

  • A. Acquire
  • B. Build
  • C. Discover
  • D. Deliver


Answer : A

Which of the following terms BEST describes a change?

  • A. An unplanned interruption to a service or reduction in the quality of a service
  • B. The addition, modification or removal of anything that could have an effect on product and service
  • C. Any component that needs to be managed in order to deliver an IT service
  • D. An underlying cause of one or more incidents


Answer : B

Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

  • A. Continuous Deployment
  • B. Continuous Integration
  • C. Continuous Delivery
  • D. DevOps


Answer : C

Which of the following is NOT an activity of digital product and service lifecycle?

  • A. Acquire
  • B. Agree
  • C. Discover
  • D. Build


Answer : B

Which of the following BEST describes an outcome in a service relationship?

  • A. A result achieved by a stakeholder through the use of at least one output
  • B. A tangible or intangible deliverable created during a service activity
  • C. A specific task completed by the service provider as part of service delivery
  • D. A software product provided to the consumer by the service provider


Answer : A

Why is project management important in ITIL?

  • A. To manage routine operational activities and service requests
  • B. To define governance authority across the ITIL Value System
  • C. To deliver time-bound initiatives that introduce new or changed services
  • D. To enable structured delivery of change while services continue to operate


Answer : C

What is the purpose of the ITIL AI Capability Model?

  • A. To describe how service providers, service consumers, and other parties interact with AI to co-create value
  • B. To describe how organizations can assess and develop capabilities for effective use of AI
  • C. To prescribe specific AI technologies required for service development and management
  • D. To measure the performance of AI-enabled services against predefined service levels


Answer : B

Which of the following is NOT one of the digital product and service lifecycle management activities?

  • A. Acquire
  • B. Agree
  • C. Discover
  • D. Build


Answer : B

Which BEST describes service actions?

  • A. A combination of digital resources that provide consumer value
  • B. Actions enabling value through digital products without transferring ownership
  • C. Actions performed by a service provider or jointly with a consumer
  • D. Consumer’s access to a provider’s resources according to agreed terms


Answer : C

Which BEST describes the principle of ‘keep it simple and practical’?

  • A. Solutions should be designed to handle exceptions through rules
  • B. Every product should include as many features as possible to handle all exceptions
  • C. All exceptions must be addressed with unique and detailed processes
  • D. Add as many steps as possible to ensure every exception is fully controlled


Answer : A

Page:    1 / 6   
Exam contains 78 questions
Expand All

Talk to us!

Have any questions or issues ? Please dont hesitate to contact us

[email protected]

Certlibrary.com is owned by MBS Tech Limited: Room 1905 Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong. Company registration number: 2310926
Certlibrary doesn't offer Real Microsoft Exam Questions. Certlibrary Materials do not contain actual questions and answers from Cisco's Certification Exams.
CFA Institute does not endorse, promote or warrant the accuracy or quality of Certlibrary. CFA® and Chartered Financial Analyst® are registered trademarks owned by CFA Institute.
Terms & Conditions | Privacy Policy | Amazon Exams | Cisco Exams | CompTIA Exams | Databricks Exams | Fortinet Exams | Google Exams | Microsoft Exams | VMware Exams