ITIL Foundation v1.0

Page:    1 / 37   
Exam contains 558 questions
Expand All

When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found

  • A. 2 only
  • B. 1 only
  • C. Neither of the above
  • D. Both of the above


Answer : D

Explanation:

What body exists to support the authorization of changes and to assist change management in the assessment and prioritization of changes?

  • A. The change authorization board
  • B. The change advisory board
  • C. The change implementer
  • D. The change manager


Answer : B

Explanation:

Which process is responsible for discussing reports with customers showing whether services have met their targets?

  • A. Continual service improvement
  • B. Change management
  • C. Service level management
  • D. Availability management


Answer : C

Explanation:

What do customer perceptions and business outcomes help to define?

  • A. The value of a service
  • B. Governance
  • C. Total cost of ownership (TCO)
  • D. Key performance indicators (KPIs)


Answer : A

Explanation:

Which of the following are basic concepts used in access management?

  • A. Personnel, electronic, network, emergency, identity
  • B. Rights, access, identity, directory services, service/service components
  • C. Physical, personnel, network, emergency, service
  • D. Normal, temporary, emergency, personal, group


Answer : B

Explanation:

Which of these statements about resources and capabilities is CORRECT?

  • A. Resources are types of service asset and capabilities are not
  • B. Resources and capabilities are both types of service asset
  • C. Capabilities are types of service asset and resources are not
  • D. Neither capabilities nor resources are types of service asset


Answer : B

Explanation:

Within service design, what is the key output handed over to service transition?

  • A. Measurement, methods and metrics
  • B. Service design package
  • C. Service portfolio design
  • D. Process definitions


Answer : B

Explanation:

What should a service always deliver to customers?

  • A. Applications
  • B. Infrastructure
  • C. Value
  • D. Resources


Answer : C

Explanation:

Which process is responsible for the availability, confidentiality and integrity of data?

  • A. Service catalogue management
  • B. Service asset and configuration management
  • C. Change management
  • D. Information security management


Answer : D

Explanation:

Availability management is directly responsible for the availability of which of the following?

  • A. IT services and components
  • B. IT services and business processes
  • C. Components and business processes
  • D. IT services, components and business processes


Answer : A

Explanation:

What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?

  • A. Configuration baseline
  • B. Project baseline
  • C. Change baseline
  • D. Asset baseline


Answer : A

Explanation:

Which of the following BEST describes the purpose of access management?

  • A. To provide a channel for users to request and receive standard services
  • B. Provides the rights for users to be able to use a service or group of services
  • C. To prevent problems and resulting Incidents from happening
  • D. To detect security events and make sense of them


Answer : B

Explanation:

Which of the following are reasons why ITIL is successful?
1. ITIL is vendor neutral
2. It does not prescribe actions
3. ITIL represents best practice

  • A. All of the above
  • B. 1 and 3 only
  • C. 1 and 2 only
  • D. 2 and 3 only


Answer : A

Explanation:

Which one of the following includes four stages called Plan, Do, Check and Act?

  • A. The Deming Cycle
  • B. The continual service improvement approach
  • C. The seven-step improvement process
  • D. The service lifecycle


Answer : A

Explanation:

The consideration of value creation is a principle of which stage of the service lifecycle?

  • A. Continual service improvement
  • B. Service strategy
  • C. Service design
  • D. Service transition


Answer : B

Explanation:

Page:    1 / 37   
Exam contains 558 questions
Expand All

Talk to us!

Have any questions or issues ? Please dont hesitate to contact us

[email protected]

Certlibrary.com is owned by MBS Tech Limited: Room 1905 Nam Wo Hong Building, 148 Wing Lok Street, Sheung Wan, Hong Kong. Company registration number: 2310926
Certlibrary doesn't offer Real Microsoft Exam Questions. Certlibrary Materials do not contain actual questions and answers from Cisco's Certification Exams.
CFA Institute does not endorse, promote or warrant the accuracy or quality of Certlibrary. CFA® and Chartered Financial Analyst® are registered trademarks owned by CFA Institute.
Terms & Conditions | Privacy Policy