Genesys Cloud CX: Scripting Certification v1.0

You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.

Which of the following correctly shows how an outbound contact's first name displays in a preview mode?

Is it possible to transfer data to and from scripts?

Which data type is not supported in the scripter interface?

Which components are bound together to add a scheduled callback option to your script?

An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

Which architectural approach is used to develop a single application as a suite of small services?

You are a contact center administrator responsible for managing scripts. When you attempt to delete a script from the Scripts page, you encounter an issue preventing the deletion. What might be the potential reason preventing the script's deletion?

You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone's settings in Genesys Cloud CX to a physical phone?

Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)

_______________ binds the numbering plan with the trunk.

A Branch Site can be converted to a Core Site when:

When should you consider using custom templates in the Genesys Cloud script editor?

HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.