Genesys Cloud: AI - Digital Bots & Knowledge v1.0

What is the recommended action when customer entries do not match preconfigured intents?

Which evaluation style can you configure in a Switch action?

A digital bot must transfer a customer to an inbound message flow for live agent assistance after self-service.
Which action does the bot use to do this?

Which two characteristics apply to built-in variables in Architect? (Choose two.)

A bot needs to identify a number a customer says in a booking request – for example, “I need two tickets.”
Which action should the designer configure?

Which action in a digital bot flow helps select follow-up intents to guide the customer through a conversation?

A business wants to use stored call recordings and transcripts in Genesys Cloud to create a new intent miner.
Which data source should they choose?

Which best practice should you follow during post-test analysis of a bot model?

During testing, a model selects the wrong intent when users say general phrases like ‘help me’ or ‘why’.
What’s the recommended corrective action?

A developer uploads a JSON file with customer queries from an external system to create a new intent miner.
Which import method are they using?

Which two actions can you take while creating a draft intent in Genesys Cloud? (Choose two.)

Which export format should a team use to share mined intent data with stakeholders in a readable format?

What should you test to ensure the bot correctly recognizes intents in real-world conditions?

A bot designer reviews mining results that suggest new intents.
What two actions should they take next? (Choose two.)