Salesforce Certified Platform Developer I (SU18) v1.0

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Exam contains 69 questions

Universal Containers has three different support groups. Each group works cases for their region only.
How can the System Admin ensure that all the Support Representatives within each region can manage cases generated from only their region in a private org?

  • A. Create a Support Representative role for each region.
  • B. Create territory members for each region.
  • C. Create a queue for each region.
  • D. Create a predefined case team for each region.


Answer : B

Which two are purposes of the AppExchange? (Choose two.)

  • A. Partners can download accounts and contacts to collaborate on sales deals.
  • B. Customers can share and install apps published by Salesforce partners.
  • C. Administrators can download and customize pre-built dashboards and reports.
  • D. Support users can install the Salesforce Console for Service custom app.


Answer : BC

Universal Containers wants to back-up Salesforce data on a monthly basis.
Which tools can a System Administrator use to meet this requirement?

  • A. Data Loader, Reporting Snapshot, Report Export
  • B. Data Loader. Scheduled Report, Reporting Snapshot
  • C. Data Export Service, Reporting Snapshot, Einstein Analytics
  • D. Data Export Service, Data Loader, Report Export


Answer : D

Which two chart types should be used to display summary values from two different levels of grouping in a report? (Choose two.)

  • A. Funnel chart
  • B. Stacked bar chart
  • C. Donut chart
  • D. Grouped line chart


Answer : BD

Which two levels of access should be set when sharing a document folder with users? (Choose two.)

  • A. Read-only
  • B. Read/White
  • C. Read/Write/Create/Delete
  • D. Read/Write/Create


Answer : AB

A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user"™s profile has the "Create" profile permission for Campaigns.
How should an administrator grant the correct access to the user?

  • A. Grant the user delegated administration rights to campaigns.
  • B. Assign the user to the standard Marketing User profile.
  • C. Create a campaign sharing rule to grant access to the user.
  • D. Select the Marketing User checkbox on the user record.


Answer : D

Which three settings are controlled by a user"™s profile? (Choose three.)

  • A. Field-level security
  • B. Locale settings
  • C. Record type assignment
  • D. Assigned apps
  • E. Feature license assignment


Answer : ACD

Which three options are available when customizing a report? (Choose three.)

  • A. Add a gauge component
  • B. Schedule a refresh time
  • C. Add a grouping
  • D. Summarize fields
  • E. Add a filter


Answer : CDE

When converting a lead, how can an administrator capture custom lead data on the converted contact?

  • A. Use the lead conversion wizard to select the fields.
  • B. Map custom lead fields to custom contact fields.
  • C. Use the data loader to move the custom lead data.
  • D. Map custom lead fields to standard contact fields.


Answer : B

How many filters can be added to a dashboard?

  • A. 10
  • B. 5
  • C. 3
  • D. 7


Answer : C

Sales management at Universal Containers needs to display the information listed below on each account record.
-> Amount of all closed won opportunities
-> Amount of all open opportunities
What feature should an administrator use to meet this requirement?

  • A. Calculated columns in the related list
  • B. Cross-object formula fields
  • C. Workflow rules with field updates
  • D. Roll-up summary fields


Answer : D

A System Administrator needs to import new leads from a tradeshow and assign ownership based on country. Some of the leads may already be in the system.
Which two actions should be taken to meet this requirement? (Choose two.)

  • A. Use the Data Import Wizard to match lead by email.
  • B. Create an assignment rule to assign leads by country.
  • C. Create an auto-response rule to assign leads by country.
  • D. Use the Data Loader to match lead by email.


Answer : AB

Which two are capabilities of Customer Communities? (Choose two.)

  • A. Customer can log, view, edit, and close their own cases.
  • B. Customers can view and edit contacts related to their own accounts.
  • C. The Customer Community can be customized with corporate branding.
  • D. The Customer Community and its users can be created without additional licensing.


Answer : AC

Universal Containers uses a Private data access model for Cases. Support agents own cases, and occasionally product specialists need access to cases in their product line.
Which two actions will result in the needed access? (Choose two.)

  • A. Case owners manually add product specialists to ad hoc case teams.
  • B. Case owners configure pre-defined case teams.
  • C. A case escalation rule assigns ownership to product specialists.
  • D. Administrators configure pre-defined case teams and assignment rules.


Answer : AD

Universal Containers is using a private sharing model. The U.S. sales director needs full access to all records owned by the U.S. sales representatives.
How can this can be accomplished?

  • A. Define a role hierarchy where the U.S. sales representatives roll up to the U.S. sales director.
  • B. Place the U.S. sales director in a queue with the U.S. sales representatives.
  • C. Define a role hierarchy where the U.S. sales director rolls up to the CEO.
  • D. Give the U.S. sales director read/write/edit/delete object permissions on the profile.


Answer : A

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Exam contains 69 questions

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