Certified Platform Administrator II v1.0

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Exam contains 111 questions

The distributors at Cloud Kicks are eligible for support based on a specific service contract.
How should the administrator show this in Salesforce?

  • A. Build a new custom object.
  • B. Turn on Service Cloud.
  • C. Use entitlement management.
  • D. Add a service contract to the record.


Answer : C

A new administrator at Cloud Kicks has reported that they are unable to use outbound change sets as requested.
What permission should be reviewed to determine if it is missing from the administrator user or profile?

  • A. API Enabled
  • B. Deploy Change Sets
  • C. Modify Metadata Through Metadata API Functions
  • D. Create and Upload Change Sets


Answer : D

An administrator at Cloud Kicks has been asked to reduce the file size of full data exports in order to have quicker exports.
Which three recommendations should the administrator make? (Choose three.)

  • A. Deselect ‘Include images, documents, and attachments’ in the export.
  • B. Reduce the amount of objects per export.
  • C. Unselect the recycle bin in the object export option.
  • D. Request a backup file every 5 days.
  • E. Keep deleted record counts to a minimum.


Answer : ACE

At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain fields when the Binary Cluster checkbox field is marked.
What Lightning component will satisfy this requirement?

  • A. Path Component
  • B. Fields Component
  • C. Record Detail Component
  • D. Highlights Panel Component


Answer : B

Support staff at Cloud Kicks work on multiple accounts and opportunities at the same time. Currently, they are switching between browser tabs, which is tedious and confusing. Support managers put in a request for a better agent experience.
What should an administrator recommend?

  • A. Enable Subtab Record Browsing in the Setup menu.
  • B. Create a screen flow to pull all related opportunities onto one page.
  • C. Implement Service Console.
  • D. Configure Split List Views.


Answer : C

The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing in unexpected ways.
What could be the cause of the changes to routing?

  • A. The old workflow rules are still active and impacting routing.
  • B. The flow precedes assignment rules; workflow rules are after assignment rules.
  • C. Multiple automation tools have been used and the automation is executed in a different order.
  • D. Assignment rules no longer reference the correct fields.


Answer : B

AW Computing organizes its sales regions as East, Central, and West. Each region has sales reps, a sales director, and sales operations members. The organization-wide default for all objects is set to Private. Members of the operations team for the East region need access to all the accounts and opportunities in the region.
How should the administrator configure this requirement?

  • A. Utilize territory management to add the operations team to the East territory.
  • B. Instruct the operations team members to add themselves to the account teams.
  • C. Assign to a role in the role hierarchy positioned above the East sales director.
  • D. Share an Opportunity sharing rule with a public group containing the East operations profile.


Answer : A

When an Account has more than five open opportunities over US$10,000, the sales rep should have an option on the Account page to start the escalation process to allocate additional resources.
Which two configurations should the administrator create? (Choose two.)

  • A. Component Visibility filter
  • B. Dynamic Forms
  • C. Formula field
  • D. Roll Up Summary field


Answer : AD

When should an administrator apply a permission set to a user or group of users versus configuring the user's profile with the necessary access?

  • A. When a user is part of a team with an assigned profile that covers the majority of their needs but requires just a little less access than the rest of their team.
  • B. When an organization has opted out of using the standard profiles and creates custom profiles.
  • C. When an organization s sharing model is too broad and they need to restrict access beyond what their sharing model and existing profiles provide.
  • D. When a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team.


Answer : D

Northern Trail Outfitters has many users set up as system administrators to perform Salesforce Administration.
Which two functions would a delegated administrator be able to perform in order to help the existing Salesforce Administrator? (Choose two.)

  • A. Make updates to permission set configurations.
  • B. Set up users and password management.
  • C. Configure updates to sharing rules.
  • D. Manage custom objects and customize nearly every aspect.


Answer : BC

When should an administrator consider using Person Accounts?

  • A. In а В2С business model and the consumer is the intended recipient of sales and marketing attention.
  • B. In a complex business model and all Case records need to include a separate Contact and Account.
  • C. In a complex business model and the users need to record all Opportunity information on Contacts.
  • D. In a B2B business model, and the primary contact is the intended recipient of sales and marketing attention.


Answer : A

AW Computing has a private sharing model for its accounts, but a sales rep occasionally needs assistance from an engineer.
What feature should be used to grant the engineer access to the necessary account, while maintaining the company's data security?

  • A. Permission Set Group
  • B. Custom Profile
  • C. Permission Set
  • D. Account Teams


Answer : D

Ursa Major Solar allows accounts to apply for loans to purchase solar panels. Financial information will be stored in a custom object. Only finance team members should see the related financial information about the account.
What kind of field should the administrator create in the custom object?

  • A. Master-Detail Relationship
  • B. External Relationship
  • C. Lookup Relationship
  • D. Hierarchical Relationship


Answer : A

The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers.
What sharing mechanism should be used?

  • A. Organization-Wide Defaults
  • B. Role Hierarchy
  • C. Manual Sharing
  • D. Sharing Rules


Answer : B

An administrator needs a business process automated, but only for certain users and profiles. The administrator will need to frequently update which users and profiles will use the process. After evaluating the declarative options, it was determined that this functionality must be done via an Apex trigger.
What software requirement should the administrator request so that process execution can be declaratively controlled?

  • A. Use Process Automation Settings in Setup to set the appropriate users or profiles.
  • B. Use Apex Class Access to assign the Apex code to the user or profile.
  • C. Use a System permission that is assigned to the user or profile.
  • D. Use a custom permission set that is assigned to the user.


Answer : D

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Exam contains 111 questions

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