Certified Agentforce Specialist v1.0

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Exam contains 60 questions
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What is automatically created when a custom search index is created in Data Cloud?

  • A. A dynamic retriever to allow runtime selection of retriever parameters without manual configuration
  • B. A retriever that shares the name of the custom search index
  • C. A predefined Apex retriever class that can be edited by a developer to meet specific needs


Answer : B

Universal Containers (UC) wants to leverage Generative Al Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles.
On which AI capability should UC train the service agents?

  • A. Knowledge Replies
  • B. Case Replies
  • C. Service Replies


Answer : A

What is the importance of Action Instructions when creating a custom Agent action?

  • A. Action Instructions tell the user how to call this action in a conversation.
  • B. Action Instructions define the expected user experience of an action.
  • C. Action Instructions tell the large language model (LLM) which action to use.


Answer : C

Which scenario best demonstrates when an Agentforce Data Library is most useful for improving an AI agent's response accuracy?

  • A. When the AI agent needs to combine data from disparate sources based on mutually common data, such as Customer Id and Product Id for grounding.
  • B. When data is being retrieved from Snowflake using zero-copy for vectorization and retrieval.
  • C. When the AI agent must provide answers based on a curated set of policy documents that are stored, regularly updated, and indexed in the data library.


Answer : C

For an Agentforce Data Library that contains uploaded files, what occurs once it is created and configured?

  • A. Indexes the uploaded files in Salesforce File Storage
  • B. Indexes the uploaded files in a location specified by the user
  • C. Indexes the uploaded files into Data Cloud


Answer : C

Universal Containers has implemented an agent that answers questions based on Knowledge articles.
Which topic and Agent Action will be shown in the Agent Builder?

  • A. General CRM topic and Answers Questions with LLM Action
  • B. General FAQ topic and Answers Questions with Knowledge Action
  • C. General Q&A topic and Knowledge Article Answers action


Answer : C

A data scientist needs to view and manage models in Einstein Studio. The data scientist also needs to create prompt templates in Prompt Builder.
Which permission sets should an Agentforce Specialist assign to the data scientist?

  • A. Prompt Template Manager and Prompt Template User
  • B. Data Cloud Admin and Prompt Template Manager
  • C. Prompt Template User and Data Cloud Admin


Answer : B

An Agentforce Specialist is tasked with analyzing Agent interactions looking into user inputs, requests, and queries to identify patterns and trends.
What functionality allows the Agentforce Specialist to achieve this?

  • A. User utterances dashboard
  • B. AI Audit and Feedback Data dashboard
  • C. Agent Event Logs dashboard


Answer : B

A customer service representative is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights.
Which Agentforce capability helps the representative accomplish this?

  • A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
  • B. Invoke a flow which makes a call to external data to create a Knowledge article.
  • C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.


Answer : A

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI-driven training content. However, users report that the AI frequently returns outdated documents.
Which corrective action should UC implement to improve content relevancy?

  • A. Switch the data library source from file uploads to a Knowledge-based data library, because Salesforce Knowledge bases automatically manage document recency, ensuring current documents are returned.
  • B. Configure a custom retriever that includes a filter condition limiting retrieval to documents updated within a defined recent period, ensuring that only current content is used for AI responses.
  • C. Continue using the default retriever without filters, because periodic re-uploads will eventually phase out outdated documents without further configuration or the need for custom retrievers.


Answer : B

What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?

  • A. Empty data, such as fields without values or sections without limits, is filtered out.
  • B. Email addresses associated with the object are excluded.
  • C. Activities such as tasks and events are excluded.


Answer : A

An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities.
How should the Agentforce Specialist gather the necessary data for the prompt template?

  • A. Select the Account Opportunity object as a resource when creating the prompt template.
  • B. Select the latest Opportunities related list as a merge field.
  • C. Create a flow to retrieve the opportunity information.


Answer : B

Universal Containers (UC) would like to implement Sales Development Representative (SDR) Agent. Which channel consideration should UC be aware of while implementing it?

  • A. SDR Agent must be deployed in Messaging channel.
  • B. SDR Agent must also be deployed in the company website.
  • C. SDR Agent only works in Email channel.


Answer : C

An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?

  • A. Plan Canvas
  • B. Event Logs
  • C. Agent Settings


Answer : B

Universal Containers needs its sales reps to be able to only execute prompt templates.
What should the company use to achieve this requirement?

  • A. Prompt Template User permission set
  • B. Prompt Template Manager permission set
  • C. Prompt Execute Template permission set


Answer : A

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Exam contains 60 questions
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