APICS Certified Supply Chain Professional v1.0

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A manufacturer can simplify the forecasting process by pooling demand forecasts for a product group and then:

  • A. averaging total demand and spreading it evenly across all items.
  • B. disaggregating demand to the item level based on marketing input.
  • C. disaggregating demand to the item level based on historical proportions.
  • D. allocating demand to each production site.


Answer : C

Which of the following types of information would be an appropriate basis for a qualitative forecast?

  • A. Leading indicators
  • B. Regression analysis
  • C. Order history
  • D. Shipment history


Answer : B

The use of a seasonal index as a forecasting technique measures the ratio of the:

  • A. average seasonal demand to the average demand for all periods.
  • B. average demand for all periods to the average seasonal demand.
  • C. average seasonal demand to the standard deviation of the demand for all periods.
  • D. standard deviation of the seasonal demand to the standard deviation of demand for all periods.


Answer : A

Medium-term demand management projections are used primarily to:

  • A. complete strategic business planning of facilities.
  • B. complete forecasts at the item level.
  • C. aggregate demand for production planning.
  • D. develop the master production schedule.


Answer : C

Which of the following strategies is used primarily for demand planning?

  • A. Build-to-order scheduling
  • B. Push-pull replenishment
  • C. Collaborative planning, forecasting, and replenishment
  • D. Vendor-managed inventory


Answer : C

In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?

  • A. Inventory levels
  • B. Contractual obligations
  • C. Customer profitability
  • D. Scheduled marketing activities


Answer : D

Demand management involves which of the following undertakings?

  • A. Adjusting capacity to support expected demand
  • B. Engaging in activities associated with customer relationship management
  • C. Creating higher customer demand by improving performance in areas such as lead time and service levels
  • D. Understanding events and managing activities that could influence future demand


Answer : D

Which of the following forecasting methods relies on the opinions of a panel of experts?

  • A. Delphi technique
  • B. Survey method
  • C. Causal method
  • D. Time series analysis


Answer : A

What is the primary role of marketing in supporting supply chain management?

  • A. Selecting favored supplier partners
  • B. Developing efficient customer channels
  • C. Focusing on short-term forecasting accuracy
  • D. Working with research and development on slow-moving products


Answer : B

Which of the following practices has improved management of the customer pipeline?

  • A. Reverse auctions
  • B. Sales force automation
  • C. Finite capacity planning
  • D. Point-of-purchase metrics


Answer : B

The probability of customer dissatisfaction is highest when which of the following conditions exists?

  • A. Customer expectations are clearly defined.
  • B. Supplier execution is too low.
  • C. There is a gap between expected performance and perceived performance.
  • D. There is a gap between what was indicated and what was accomplished.


Answer : C

Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

  • A. Creating a customer-centric organization
  • B. Developing a map of the customer segments
  • C. Documenting the objectives for implementation
  • D. Selecting an information technology solution


Answer : A

Which of the following customer relationship management activities most appropriately is used for revenue generation?

  • A. Generating customer leads
  • B. Generating graphic sales models
  • C. Measuring customer preferences
  • D. Identifying customer margins


Answer : A

Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:

  • A. compete for customers based on service.
  • B. reach a larger number of potential customers.
  • C. reduce inventory to improve cash flow.
  • D. focus on attracting new customers.


Answer : A

A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?

  • A. Price concessions
  • B. Make-or-buy
  • C. Distribution warehouse locations
  • D. Freight terms


Answer : B

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Exam contains 828 questions
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