Certified Supply Chain Professional v7.0

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Exam contains 399 questions

The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:

  • A. design history.
  • B. available capacity.
  • C. inventory balance.
  • D. warehouse location.


Answer : B

Demand management involves which of the following undertakings?

  • A. Adjusting capacity to support expected demand
  • B. Engaging in activities associated with customer relationship management
  • C. Creating higher customer demand by improving performance in areas such as lead time and service levels
  • D. Understanding events and managing activities that could influence future demand


Answer : D

Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?

  • A. Automation of supplier sales activities
  • B. Elimination of formal contracts
  • C. Reduction in customer and supplier inventories
  • D. Standardization of communications


Answer : C

The purpose of continuous improvement in the supply chain is to:

  • A. eliminate the root causes of problems.
  • B. improve interorganizational communication.
  • C. develop better written procedures.
  • D. reduce product costs.


Answer : A

Companies are more likely to consider the consequences of their product design decisions when they view the reverse supply chain as an extension of the:

  • A. forward supply chain.
  • B. marketing process.
  • C. manufacturing process.
  • D. sales and operations planning process.


Answer : A

Which of the following factors typically is the most significant impediment to implementing collaborative commerce?

  • A. Technology barriers
  • B. Security
  • C. Corporate culture
  • D. Return on investment (ROI)


Answer : C

Which of the following levels in a supply chain network represents the most upstream external activity?

  • A. Supplier to contractor
  • B. Manufacturing to supplier
  • C. Customer to distribution
  • D. Customer to contractor


Answer : A

A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access. To maximize savings and gain entry to this new market, the media company should:

  • A. create a contract for the new market.
  • B. enter into a partnership.
  • C. form a strategic alliance.
  • D. acquire the distributor.


Answer : C

Supply chains delivering products or services are most able to respond quickly to changing market requirements when:

  • A. products have been standardized.
  • B. products have a modular design.
  • C. production processes have been standardized.
  • D. production processes have been simplified.


Answer : B

Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:

  • A. wider variety.
  • B. shorter lead time.
  • C. higher profit margins.
  • D. lower sales volumes.


Answer : C

In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?

  • A. Inventory levels
  • B. Contractual obligations
  • C. Customer profitability
  • D. Scheduled marketing activities


Answer : D

The primary reason for the evolution of the supply chain is:

  • A. fewer rejects due to poor quality.
  • B. increased on-time delivery.
  • C. increased cost savings.
  • D. increased communication.


Answer : D

Which of the following actions typically would be considered part of a reverse logistics strategy?

  • A. Offering a discount on new purchases when used products are returned
  • B. Reducing the amount of packaging material used in shipping
  • C. Manufacturing products in batches consistent with full-truckload shipments
  • D. Batching returns of defective components to the suppliers


Answer : A

Incorporating supplier input into product and process design helps to:

  • A. maintain quality.
  • B. stabilize product costs.
  • C. reduce time to market.
  • D. save costs to the buyer.


Answer : C

A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels. The firm is engaged in which of the following activities?

  • A. Customer differentiation
  • B. Order winner segregation
  • C. Market segmentation
  • D. Channel definition


Answer : C

Page:    1 / 27   
Exam contains 399 questions

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