ServiceNow Certified System Administrator v1.0

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Exam contains 350 questions
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What is a formatter? Select one of the following.

  • A. A formatter allows you to configure applications on your instance
  • B. A formatter is a form element used to display information that is not a field in the record
  • C. A formatter allows you to populate fields automatically
  • D. A formatter is a set of conditions applied to a table to help find and work with data


Answer : B

When searching using the App Navigator search field, what can be returned? (Choose four.)

  • A. Names of Applications and Modules
  • B. Names of Modules
  • C. Names of Applications
  • D. Favorites
  • E. History Records
  • F. Titles of Dashboard Gauges


Answer : ABCD

Which technique is used to get information from a series of referenced fields from different tables?

  • A. Table-Walking
  • B. Sys_ID Pulling
  • C. Dot-Walking
  • D. Record-Hopping


Answer : C

What is a schema map?

  • A. A schema map enables administrators to define records from specific tables as trouble sources for Configuration Items
  • B. A schema map graphically organizes the visual task boards for the CMDB
  • C. A schema map graphically displays the Configuration Items that support a business service
  • D. A schema map displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema


Answer : D

Which one of the following statements best describes the purpose of an Update Set?

  • A. An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems
  • B. By default, an Update Set includes customizations, Business Rules, and homepages
  • C. An Update Set is a group of customizations that is moved from Production to Development
  • D. By default, the changes included in an Update Set are visible only in the instance to which they are applied


Answer : A

Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)

  • A. Banner Image
  • B. Record Number Format
  • C. Browser Tab Title
  • D. System Date Format
  • E. Form Header Size


Answer : ACD

What is the function of user impersonation?

  • A. Testing and visibility
  • B. Activate verbose logging
  • C. View custom perspectives
  • D. Unlock Application master list


Answer : A

What information does the System Dictionary contain?

  • A. The human-readable labels and language settings
  • B. The definition for each table and column
  • C. The information on how tables relate to each other
  • D. The language dictionary used for spell checking


Answer : B

When working on a form, what is the difference between Insert and Update operations?

  • A. Insert creates a new record and Update saves changes, both remain on the form
  • B. Insert creates a new record and Update saves changes, both exit the form
  • C. Insert saves changes and exits the form, Update saves changes and remains on the form
  • D. Insert saves changes and remains on the form, Update saves changes and exits the form


Answer : D

How is the Event Log different from the Event Registry?

  • A. Event Log contains generated Events, the Event Registry is a table of Event definitions
  • B. Event Log is formatted in the Log style, the Event Registry displays different fields
  • C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
  • D. Event Log is the same as the Event Registry


Answer : A

What is a Dictionary Override?

  • A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
  • B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
  • C. A Dictionary Override is a task within a flow that requests an action before the flow can continue
  • D. A Dictionary Override sets field properties in extended tables


Answer : D

Which group of permissions is used to control Application and Module access?

  • A. Access Control Rules
  • B. UI Policies
  • C. Roles
  • D. Assignment Rules


Answer : C

What is a Record Producer?

  • A. A Record Producer is a type of Catalog Item that is used for Requests, not Services
  • B. A Record Producer creates user records
  • C. A Record Producer is a type of Catalog Item that provides easy ordering by bundling requests
  • D. A Record Producer is a type of a Catalog Item that allows users to create task-based records from the Service Catalog


Answer : D

Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

  • A. They direct the user to a record producer
  • B. They direct the user to a catalog property
  • C. They direct the user to a catalog UI policy
  • D. They direct the user to a catalog client script


Answer : A

What is the Import Set Table?

  • A. A table where data will be placed, post-transformation
  • B. A table that determines relationships
  • C. A staging area for imported records
  • D. A repository for Update Set information


Answer : C

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Exam contains 350 questions
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