Certified Quality Improvement Associate v1.0

Which of the following activities are NOT part of IT Accounting?

The major difference between a CMDB and an asset register is that CMDB holds information on:

Which of the following is least likely to be a direct benefit of implementing a formal Incident Management process?

Which of the following definitions best describes the IT Infrastructure Library (ITIL)?

The stages in the Incident Management process are:

Which of the following terms or phrases are associated with resilience?
1. Redundancy
2. Fault tolerance
3. On-site spares
4. Duplexing

If the IT Service Continuity plan had to be invoked during a crisis, what would be the role of the organization"™s senior managers?

Capacity Management is responsible for ensuring the capacity of the IT Infrastructure matches the evolving demands of the business in the most cost effective and timely manner. Which of the following is NOT part of this responsibility?

Which of the following are NOT operational costs?

Which of the following statements is FALSE?

The Requirements and Strategy phase of the Business Continuity Life-cycle comprises:

Which of these statements reflect the activities of IT Financial Management?
1. IT Financial Management may calculate the prices to be charged for IT services
2. IT Financial Management ensures that the IT department charges those who benefit from IT

During the release planning stage, you identify that the changes you are about to make to a service will necessitate changes in related software systems. Once all the changes have been fully tested, which type of release will be used to deliver them into the live environment?

Typically, the decision on what should be the lowest level of CI recorded is influenced mostly by: