Certified Implementation Specialist – Hardware Asset Management v1.0

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Exam contains 169 questions
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With regard to Contract Management notifications, what is the most important contract dale to be aware of?

  • A. Extend date
  • B. Renew date
  • C. Expire date
  • D. Start date


Answer : D

Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)

  • A. Scanned
  • B. Not found
  • C. New
  • D. Scanned and not expected
  • E. Scanned and expected
  • F. Expected and not found


Answer : ABEF

How can you automate the replenishment of stock levels?

  • A. Transfer Rules
  • B. Transfer Orders
  • C. Stock Filters
  • D. Stock Rules


Answer : C

What are baseline asset states? (Choose three.)

  • A. In Stock
  • B. Consumed
  • C. Retired
  • D. Duplicate
  • E. Exported


Answer : ADE

What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?

  • A. Asset and CI Action
  • B. Asset-CI Task Action
  • C. Asset Task Action
  • D. Asset Action


Answer : B

Which mobile app allows the user to conduct an inventory audit?

  • A. ServiceNow Agent mobile app
  • B. Mobile My Inventory
  • C. Mobile Hardware Asset Management
  • D. Mobile My Assets
  • E. ServiceNow Inventory mobile app


Answer : A

When running an asset audit, you receive the result of 10 "Scanned and expected" assets. What does this mean?

  • A. You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.
  • B. You expected 10 assets in your inventory and scanned these 10 assets during your audit.
  • C. You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.
  • D. You scanned 10 assets in your inventory, but none of them were on your expected inventory list.


Answer : C

During an audit, when is the Expected Assets list populated in the asset audit form?

  • A. When the nightly scheduled job runs
  • B. When scanning completes
  • C. When scanning begins
  • D. Pre-populated by the asset manager before audit
  • E. When the asset manager Submits the results


Answer : D

Which of the following are valid substates of the Retired state? (Choose four.)

  • A. Disposed
  • B. Donated
  • C. Vendor Credit
  • D. Destroyed
  • E. Pending Disposal
  • F. Sold


Answer : ADEF

When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
• Assigned to
• Model
• Model category
• State
• Stockroom
• Substate

  • A. The stock manager must create a separate model record if the cost per item is more/less
  • B. The data is automatically merged to create a blended quantity and cost
  • C. The data is automatically created in a new record if the cost per item is more/less
  • D. The stock manager must merge the consumable records to create a blended quantity and cost


Answer : B

How does an end user determine what consumables they have consumed?

  • A. Navigate to Self-Service > My Consumables
  • B. Navigate to Self-Service > My Assets
  • C. Navigate to Asset > Hardware Asset Dashboard
  • D. Navigate to Self-Service > My Hardware Asset Dashboard


Answer : A

When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?

  • A. Each asset should be listed as a transfer order line on the transfer order
  • B. Each asset should be listed in a transfer order task on the transfer order
  • C. Each asset should be listed as a transfer order line on the transfer order task
  • D. Each asset should be listed in an individual transfer order


Answer : B

What happens to the associated assets when you cancel a transfer order line on a transfer order?

  • A. The asset(s) on the order line are released, but their state remains Pre-allocated
  • B. The asset(s) on the order line are released and they can be attached to another transfer order
  • C. All assets on the transfer order are released, but their state remains Pre-allocated
  • D. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
  • E. All assets on the transfer order are released and they can be attached to another transfer order


Answer : A

When transferring non-consumable assets between stockrooms, how must they be transferred?

  • A. In sets of two items
  • B. No more than 10% of the source stockroom's inventory
  • C. As a single entity with a quantity of one
  • D. In groups of ten items


Answer : C

When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?

  • A. Certificate of discharge
  • B. Certificate of decommission
  • C. Certificate of destruction
  • D. Certificate of disposal
  • E. Certificate of retirement


Answer : A

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Exam contains 169 questions
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