Certified Implementation Specialist - Data Foundations (CMDB and CSDM) v1.0
Question 1
A Configuration Manager is reviewing the life cycle of CIs to ensure data accuracy, consistency, and relevance. The manager reviews the legacy status values and their equivalent CSDM life cycle stage and life cycle stage status values.
Where are these reviewed?
- A. Life cycle choice list
- B. Life cycle mappings
- C. Life cycle properties
Answer : B
Question 2
An organization is updating the CMDB to include new asset types like IoT devices. Relevant CI classes need to be added and outdated ones need to be removed from the Principal Class filter to ensure accurate display in ITSM processes.
Which roles are needed to add or remove classes? (Choose two.)
- A. personalize_dictionary
- B. sn_csdm_admin
- C. sn_cmdb_admin
- D. cmdb_query_builder
Answer : AC
Question 3
An IT group has a requirement to upgrade all the Windows servers. There is a Dynamic CI Group containing all the Windows servers.
What happens to the Dynamic CI Group when it is referenced from the Configuration Item field on a Change form?
- A. It displays all related CIs in the Impacted Services related list.
- B. It calculates impact against the Dynamic CI Group.
- C. It displays all related CIs in the Affected CIs related list.
Answer : C
Question 4
A CMDB Administrator is working in the CI Class Manager on the Basic Info tab.
How can the class be set as a Principal Class?
- A. Check the Principal Class check box
- B. Click the Principal Class UI Action button
- C. Select 'Yes' from the Principal Class choice list
Answer : A
Question 5
A global enterprise integrates data from multiple discovery sources such as ServiceNow Discovery, SCCM, AWS, and manual uploads to populate its CMDB. However, each discovery source categorizes the same CIs differently, leading to duplicate records and inconsistencies across the system. As a result, the CMDB team is struggling with data accuracy and standardization.
What actions does the CMDB team take to resolve the issue? (Choose two.)
- A. Allow each discovery source to define its own CI class, even if it results in inconsistencies
- B. Implement and use identification and reconciliation rules to avoid duplicates and standardize CI classification
- C. Create a custom script to manually adjust incoming data before storing it in the CMDB
- D. Use CI Class Manager to establish standardized CI classes and attributes across all discovery sources
Answer : BD
Question 6
A CMDB CI Class Owner responsible for the Windows Servers needs to manage the Windows Server class.
Which CI Class Manager feature will help the CI Class Owner streamline this task?
- A. Pinned Classes
- B. CI Favorites
- C. Search CI Classes
Answer : A
Question 7
The Change Management team in an organization wants to implement a Change across multiple CIs at the same time.
Which field on the Change Request form needs to be populated with a dynamic CI group?
- A. Configuration Item
- B. Business Service
- C. Service Offering
Answer : A
Question 8
A CMDB Administrator needs to configure a new application identification rule that considers the potential for the same application installed more than once on the same server.
Which is the best choice of a criterion attribute?
- A. Version
- B. Configuration File Name
- C. Port
- D. Configuration File Path
- E. Class
Answer : D
Question 9
DRAG DROP
-
A CMDB Administrator needs to set up CMDB 360/Multisource CMDB.
Drag and drop the system property to the functionality.
Some options may not apply.
Answer : 
Question 10
A CMDB Manager is in the crawl stage of their CMDB journey and would like to follow the Common Service Data Model.
What domains would be addressed? (Choose two.)
- A. Manage Technical Services
- B. Foundation
- C. Design
- D. Sell/Consume
Answer : BC
Question 11
A customer has processes for Asset Management and Configuration Management and wants to ensure that the life cycle is synchronized between assets and CIs. The CMDB Administrator has updated the Hardware Status field on a CI.
Which field is automatically synchronized on the associated Asset record?
- A. Asset tag
- B. Installed
- C. State
- D. Substate
Answer : C
Question 12
Over time, a company’s CMDB has accumulated multiple custom CI classes for similar device types (for example: u_cmdb_ci_custom_router, u_cmdb_ci_special_switch, etc). This has resulted in data fragmentation, reporting inefficiencies, and integration difficulties.
How does the CMDB team address this issue? (Choose two.)
- A. Utilize CI Class Manager to consolidate custom classes into standard CMDB classes
- B. Keep all existing custom classes to avoid potential risks associated with data migration
- C. Delete all custom classes and manually recreate CIs under appropriate standard classes, ensuring proper classification
- D. Move CIs from custom classes to standard ServiceNow classes, mapping attributes correctly
Answer : AD
Question 13
A CMDB Administrator needs to show only principal CIs as selectable on a change management form.
Which class is recommended to mark as a Principal Class for this scenario?
- A. ‘Disk’ Class
- B. ‘Windows Server’ Class
- C. ‘Network Adapter’ Class
Answer : B
Question 14
A CMDB Administrator wants to add a reconciliation rule using CI Class Manager. However, the Administrator is not given the choice to select between Static and Dynamic.
How are these options made available?
- A. Elevate the role to ‘security_admin’
- B. Modify the system property ‘glide.dynamic_reconciliation.allowed_classes’
- C. Activate the system property ‘glide.identification_engine.multisource_enabled’
- D. Navigate to the ‘Reconciliation Rules’ module, and enable the ‘Dynamic Rules’ option
Answer : C
Question 15
An application group is deploying a new business application that has an application component that cannot be properly represented by any existing class type in the CMDB. Thus, it is decided to create a custom CI class using best practices and assuming all CIs will be ingested through the Identification and Reconciliation Engine (IRE).
Which items must exist (created or inherited) when a new custom CI class that is a child class of Application [cmdb_ci_appl] is created in the CMDB? (Choose two.)
- A. Data Refresh Rules
- B. Reconciliation Rules
- C. Dependent Relationship
- D. Custom Attributes
- E. Identification Rules
Answer : BE