Certified Implementation Specialist - Data Foundations (CMDB and CSDM) v1.0
Question 1
A Configuration Manager is reviewing the life cycle of CIs to ensure data accuracy, consistency, and relevance. The manager reviews the legacy status values and their equivalent CSDM life cycle stage and life cycle stage status values.
Where are these reviewed?
- A. Life cycle choice list
- B. Life cycle mappings
- C. Life cycle properties
Answer : B
Question 2
An organization is updating the CMDB to include new asset types like IoT devices. Relevant CI classes need to be added and outdated ones need to be removed from the Principal Class filter to ensure accurate display in ITSM processes.
Which roles are needed to add or remove classes? (Choose two.)
- A. personalize_dictionary
- B. sn_csdm_admin
- C. sn_cmdb_admin
- D. cmdb_query_builder
Answer : BC
Question 3
An IT group has a requirement to upgrade all the Windows servers. There is a Dynamic CI Group containing all the Windows servers.
What happens to the Dynamic CI Group when it is referenced from the Configuration Item field on a Change form?
- A. It displays all related CIs in the Impacted Services related list.
- B. It calculates impact against the Dynamic CI Group.
- C. It displays all related CIs in the Affected CIs related list.
Answer : C
Question 4
A CMDB Administrator is working in the CI Class Manager on the Basic Info tab.
How can the class be set as a Principal Class?
- A. Check the Principal Class check box
- B. Click the Principal Class UI Action button
- C. Select 'Yes' from the Principal Class choice list
Answer : A
Question 5
A global enterprise integrates data from multiple discovery sources such as ServiceNow Discovery, SCCM, AWS, and manual uploads to populate its CMDB. However, each discovery source categorizes the same CIs differently, leading to duplicate records and inconsistencies across the system. As a result, the CMDB team is struggling with data accuracy and standardization.
What actions does the CMDB team take to resolve the issue? (Choose two.)
- A. Allow each discovery source to define its own CI class, even if it results in inconsistencies
- B. Implement and use identification and reconciliation rules to avoid duplicates and standardize CI classification
- C. Create a custom script to manually adjust incoming data before storing it in the CMDB
- D. Use CI Class Manager to establish standardized CI classes and attributes across all discovery sources
Answer : BD
Question 6
A CMDB CI Class Owner responsible for the Windows Servers needs to manage the Windows Server class.
Which CI Class Manager feature will help the CI Class Owner streamline this task?
- A. Pinned Classes
- B. CI Favorites
- C. Search CI Classes
Answer : A
Question 7
The Change Management team in an organization wants to implement a Change across multiple CIs at the same time.
Which field on the Change Request form needs to be populated with a dynamic CI group?
- A. Configuration Item
- B. Business Service
- C. Service Offering
Answer : A
Question 8
A CMDB Administrator needs to configure a new application identification rule that considers the potential for the same application installed more than once on the same server.
Which is the best choice of a criterion attribute?
- A. Version
- B. Configuration File Name
- C. Port
- D. Configuration File Path
- E. Class
Answer : D
Question 9
The CMDB Administrator has set-up two Dynamic Reconcilliation Rules within the ServiceNow Production Instance. The ‘Server’ class has a Dynamic Reconciliation Rule of largest value for the RAM field. The ‘Windows Server’ class has a Dynamic Reconciliation Rule of most reported for the RAM field.
Given the above data in the Multisource CMDB, which value would be added to the CMDB for RAM for a ‘Server’ CI?
- A. 4.096 MB
- B. 8.192 MB
- C. 2.048 MB
Answer : B
Question 10
A CMDB Administrator needs to import external data into the CMDB. As the CMDB Administrator wants to reduce the risk for creating duplicates and to update information from unauthorized sources, it has to be ensured that the Identification and Reconciliation API will not be bypassed.
What is the recommended method to import data into the CMDB utilizing the Identification and Reconciliation API?
- A. IntegrationHub ETL
- B. Table API (REST API or SOAP API)
- C. Import Sets and Transform Maps
Answer : A
Question 11
A Configuration Manager has configured a multiple data sources which are all authorized to update the same class and the same set of class attributes in the CMDB.
What can the Configuration Manager do to control which data source should be authoritative source of truth for a specific class of set of class attributes?
- A. Assign a priority to each data source in the reconciliation rules
- B. Manually run the data source updates in the correct order
- C. Configure data refresh rules with a specific time period
- D. Assign a run order to each data source in the identification rules
Answer : A
Question 12
Which CMDB 360/Multisource CMDB the Dynamic Reconciliation Rules will also be enabled. Based on the request of the management, a CMDB Administrator has to set up multiple Dynamic Reconciliation Rules.
Which are available ‘Dynamic Rule Types’ within the ‘Create Reconciliation Rule’ wizard? (Choose two.)
- A. Last Updated
- B. Smallest Value
- C. Last Created
- D. Most Reported
Answer : BD
Question 13
The following identification rule for a CI class has been defined:
Two new CI records are imported into the hardware class of the CMDB:
CI1: The name of this CI record matches the name of an existing CI record in the CMDB.
CI2: The IP address of this CI record matches the IP address of an existing CI record in the CMDB.
Which is correct based on the identification rule and the imported CI records?
- A. CI1 will be inserted as new record and CI2 will be updated with matching record.
- B. CI1 will be updated with matching record and CI2 will be inserted as new record.
- C. CI1 and CI2 both will be updated with matching records.
- D. CI1 and CI2 both will be inserted as new records.
Answer : B
Question 14
A customer wants recently imported server records to be automatically reclassified into more specific CMDB classes after being discovered using ServiceNow Discovery.
During the discovery process, if existing Server [cmdb_ci_server] records are reclassified into the Linux [cmdb_ci_linux_server] and Windows Server [cmdb_ci_win_server] classes, which reclassification operation occurred?
- A. Class Upgrade
- B. Class Downgrade
- C. Class Switch
Answer : A
Question 15
A Platform Data Owner wants to improve data quality with a few reconciliation rules across the five discovery sources that are being used. The Data Owner knows the best option is to include CMDB 360/Multisource CMDB to manage and monitor discovery sources, but the company currently does not have a license for ITOM Discovery that is required for CMDB 360/Multisource CMDB.
What can the Data Owner do in this case?
- A. ITOM Discovery needs to be purchased to take advantage of the multisource IRE Rules.
- B. CMBD 360/Multisource is a platform product that can be used immediately.
- C. The IRE reconciliation rules can use discovery source regardless of CMDB 360 being enabled.
Answer : C