CA Service Desk Manager r12 Administrator Exam v6.0

For the Level 1 Analyst role, where can you view the details of a selected Scoreboard item?

When correctly defined and well functioning, which CA Service Desk feature can help you manage repetitive change procedures on a Change Order?

You need to create new Key Performance Indicators (KPIs) that will provide you with sum, max, and duration metrics. Which type of KPIs provides you with the flexibility to meet this requirement?

Level 3 CA Service Desk Analyst, Indira Chopra, resolves a ticket and returns it immediately to single point of contact (SPOC), Cliff Warner. Cliff needs to verify with the user that the issue is resolved and:

You are creating and modifying configuration item (CI) support data. One of your external partners manufactures computers. You have defined this partner as a company. Now, for each type of computer they manufacture and that you use, you will define a:

In certain situations, CA Service Desk Manager needs to be able to evaluate the current and previous values of certain fields. For previous assignee notifications, which previous values are available? (Choose three)

Which access type provides access tailored to users who perform frontline support tasks?

Which component connects web browsers to the CA Service Desk Object Manager?

Security access to CA Service Desk objects from command line utilities:

What happens when a service type is applied to a ticket? (Choose two)

Your company is increasingly using wireless routers, and you have been asked to incorporate them in the support data for configuration items (CIs). In which records should you store this new category of hardware?

Which features characterize data partitions? (Choose two)

In a data partition rule, the logged in user is represented by:

When creating a macro to administer Service Level Agreements (SLAs), what must be associated with the macro?