Certified Application Specialist – Performance Analytics v1.0
Question 1
Which should you implement to obtain insights on new and returning platform users and their navigation patterns?
- A. User Experience Analytics
- B. Next Experience Dashboards
- C. Responsive Dashboards
- D. Platform Analytics Workspace
Answer : A
Question 2
What configuration is required to use a Breakdown as a filter for Report Widgets?
- A. Configure the Dashboard Breakdown to act as Interactive Filter.
- B. Breakdowns automatically filter report widgets so nothing needs to be done.
- C. Edit the report widget to select the Breakdown to apply.
- D. Create a separate dashboard for report widgets and apply the desired Breakdown in the dashboard properties.
Answer : A
Question 3
Which of the following statements best describes Performance Analytics Spotlight?
- A. A rank list of records based on several weighted conditions
- B. A visualization of an indicator score to display on a dashboard
- C. A view of the record priority at the current time
- D. A view of the process data captured over a period of time
Answer : A
Question 4
Select all statements that accurately describe the Platform Analytics Workspace / Analytics Center application. (Choose two.)
- A. The Analytics Center replaces the classic Performance Analytics application.
- B. The Platform Analytics Workspace is a paid application.
- C. The Platform Analytics Workspace lets you manage Next Experience data visualizations and dashboards.
- D. You can configure the Analytics Center to be accessible from any ServiceNow Workspace.
Answer : BC
Question 5
You plan to collect historical data for the default indicator “Number of open and overdue incidents.” Which breakdown should be excluded from the historical data collection job?
- A. Category
- B. Age
- C. State
- D. Priority
Answer : D
Question 6
What are the default Access Control options for a new Indicator?
- A. Visible to Just Me. Visible by All Roles is False, role required is pa_admin.
- B. Visible to Everyone. Visible by All Roles is True.
- C. Visible to Everyone. Visible by All Roles is False, role required is pa_admin.
- D. Visible to Just Me. Visible by All Roles is False.
Answer : B
Question 7
You wish to show only the 1 - Critical incidents to itil users viewing the dashboard.
Select the required Breakdown Source security configuration.
- A. Security type: Whitelist / All roles: checked / Elements: 2 - High, 3 - Moderate, 4 - Low, 5 - Planning
- B. Security type: Blacklist / All roles: checked / Elements: 2 - High, 3 - Moderate, 4 - Low, 5 - Planning
- C. Security type: Whitelist / Roles: itil / Elements: 1 - Critical
- D. Security type: Blacklist / Roles: itil / Elements: 1 - Critical
Answer : C
Question 8
What is the best practice to manage deprecated Homepages?
- A. Manually recreate the affected Homepages as Dashboards
- B. Use the “Convert to Dashboard” UI Action
- C. Use the “Copy as Dashboard” UI Action
- D. Use the “Unload to Dashboard” UI Action
Answer : B
Question 9
Which feature can be used to view all Indicators used by a widget and all of the Tabs a widget appears on?
- A. Run Diagnostics
- B. Dependency Assessment
- C. Relationship Viewer
- D. Widget Indicators
Answer : B
Question 10
Where should you go to activate a Performance Analytics Content Pack?
- A. Content Management > Performance Analytics
- B. Performance Analytics > Add Content Pack
- C. Performance Analytics > Activate Solution
- D. System Applications > All Available Applications > All
Answer : D
Question 11
Consider this scenario:
1. You are working with a default ServiceNow instance.
2. You need to configure a Breakdown source and a Breakdown for the Close code field in order to analyze incident data by Close codes.
Which of the following is the correct Facts table to use in the Breakdown source for Close code?
- A. Close Code [sys_close_code]
- B. Choice [sys_choice]
- C. Incident [incident]
- D. Task [task]
Answer : B
Question 12
After modifying a Dashboard created from another Dashboard using the “Duplicate Dashboard” functionality, what type of changes are visible on both the original and the duplicate Dashboard going forward?
- A. Layout
- B. Any changes to Widgets made with the Edit Content icon
- C. Tab names and order
- D. Changes to the “Follow Interactive Filter” setting
Answer : C
Question 13
Select the valid Performance Analytics Widget types. (Choose two.)
- A. Pie
- B. Time Series
- C. Heatmap
- D. Breakdown
Answer : BD
Question 14
What must be true in order to apply the same Breakdown to Indicators using different facts tables?
- A. The Breakdown and Indicators must belong to the same application scope.
- B. All Indicators must belong to the same data collection job.
- C. Breakdown Relations must be configured between the included Indicators.
- D. A Breakdown Mapping must be configured for each facts table.
Answer : D
Question 15
In KPI Details, what happens when an indicator misses its target on the Target Review date?
- A. The KPI status is set to Missed.
- B. The KPI status is set to Not Met.
- C. The associated target is disabled.
- D. The KPI status is set to Off Track.
Answer : B