Avaya Oceana Solution Integration Exam v1.0
Question 1
For Omnichannel configuration in Avaya Control Manager (ACM), which IP address or FQDN and Default Port number are used?
- A. Avaya Common Cluster IP or FQDN; Default Port 57772
- B. Avaya Control Manager IP or FQDN; Default Port 57773
- C. Omnichannel Windows Server IP or FQDN; Default Port 57772
- D. OCP Cluster IP or FQDN; Default Port 57773
Answer : C
Reference:
https://www.google.com/url?
sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwj69ef1qvfgAhU08KYKHdaQC14QFjAAegQICBAC&url=https%3A%2F%
2Fsupport.avaya.com%2Fcss%2FP8%2Fdocuments%2F101041347&usg=AOvVaw3TaxAGJOnPXVWtYvd4IemW
Question 2
Which statement about Messaging Service SMS channel in Avaya Oceana® is true?
- A. Messaging Service snap-in interfaces independently to model SMS messages as live chat.
- B. Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live chat.
- C. Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live SMS.
- D. Messaging Service snap-in interfaces with the Email Snap-in to allow modeling of SMS interactions as email.
Answer : B
Reference:
https://slideplayer.com/slide/12076065/
Question 3
After successfully deploying the Email Workflow in the Engagement Designer, where can the customer confirm if the Email Workflow is installed or not?
- A. In the Avaya Breeze CLI under folder /opt/Avaya
- B. In the SMGR Web Administration under Avaya Breeze Services
- C. In the ED Designer Console under Workflows
- D. In the ED Administration Console under Workflows
Answer : C
Question 4
Which three tasks are required for the deployment and routing of email in Avaya Oceana®? (Choose three.)
- A. Deploy ED Chat Flow
- B. Configure email servers
- C. Deploy ED Email Flow
- D. Deploy the email service snap-in.
- E. Provide agent with third party email inbox.
Answer : BCD
Question 5
In the SMSVendorSnapin Attributes configuration, what should be the Messaging Snap-in IP/FQDN to be configured?
- A. IP/FQDN of the cluster 4
- B. IP/FQDN of the cluster 3
- C. IP/FQDN of the cluster 2
- D. IP/FQDN of the cluster 1
Answer : B
Reference:
https://downloads.avaya.com/css/P8/documents/101041089
Question 6
Which statement describes the Avaya Control Manager Application Server function?
- A. It provides the database that stores the Control Manager System configuration.
- B. It performs the business logic between the end user interface and the database.
- C. It is responsible for provisioning components from Control Manager with the Different Avaya applications.
- D. It provides a set of web services that developer"™s use for integrating the Control Manager.
Answer : B
Reference:
https://downloads.avaya.com/css/P8/documents/101045636
(11)
Question 7
Through which Avaya Oceana® component does Unified Agent Controller (UAC) consume agent configuration information?
- A. Context Store (CS)
- B. Call Server Connector (CSC)
- C. Unified Collaboration Administration (UCA)
- D. Unified Collaboration Model (UCM)
Answer : C
Question 8
While implementing an Avaya Oceana® solution, if the customer is using Avaya System Manager as the Certificate Authority (CA), which three tasks must be performed for certificate installation? (Choose two.)
- A. Install TRUST Certificate from LDAP Server on System manager and Cluster2.
- B. Install Trust Certificate from LDAP Server on Avaya Communication Manager.
- C. Replace the default Identity Certificates on Avaya System Manager.
- D. Install SMGR RootCA on Avaya Oceana® Agent Workspaces computers.
- E. Replace the default Identity Certificates on Avaya Breeze Nodes Security Modules.
Answer : AD
Question 9
Refer to the exhibit.
What is the significance of the Avaya Control Manager Screen while deploying an Avaya Oceana® solution?
- A. Avaya Oceana® and Avaya Communication managers are added by Avaya Control Manager.
- B. Avaya Communication Manager and Avaya Oceana® servers are not added to the same location.
- C. Avaya Communication Manager and Avaya Oceana® servers have been successfully added to the same location,
- D. Avaya Oceana® and Avaya Communication Managers are not added by Avaya Control manager and the configuration is not saved.
Answer : A
Question 10
Which statement about Unified Agent Controller (UAC) is true?
- A. The UAC consumes agent configuration information via CSC component.
- B. The UAC application is the client-side component that manages the connections to the individual Oceana agent desktop applications.
- C. The UAC consumes agent configuration information via the UCM component.
- D. The UAC application is the server-side component that manages the connections to the individual Oceana agent desktop/workspaces.
Answer : D
Reference:
https://slideplayer.com/slide/12076065/
Question 11
When a customer calls the Oceana® Contact Center, which Communication manager VDN extracts out the Oceana® Agent ID, before doing a route-to execution to the Oceana® Agent?
- A. ADJUNCT VDN
- B. INGRESS VDN
- C. ROUTING VDN
- D. RONA VDN
Answer : A
Question 12
Which Control Manager Application is used to synchronize the information from Communication Manager to the Control Manager database?
- A. ACCCM Synchronizer
- B. ACCCM Connectivity Tool
- C. ACCCM CM Synchronize
- D. ACCCM ACM to CM Tool
Answer : A
Reference:
https://downloads.avaya.com/css/P8/documents/101045640
Question 13
Given the URL below:
http://<Cluster_IP>/services/UCAStoreService/uca
Which Oceana® Cluster IP is used for the URL of the UCA interface in the Avaya Control Manager?
- A. Cluster4 (Co-Browse Cluster)
- B. Cluster3 (OCP Cluster)
- C. Cluster2 (UAC Cluster)
- D. Cluster1 (Common Components Cluster)
Answer : B
Question 14
When a customer calls the Oceana® Contact Center, which Communication Manager VDN performs the Adjunct Route to the Oceana® voice (CSC) via AES?
- A. ADJUNCT VDN
- B. ROUTING VDN
- C. RONA VDN
- D. INGRESS VDN
Answer : D
Reference:
https://downloads.avaya.com/css/P8/documents/101051566
Question 15
While installing Trust Certificates from the LDAP Server on System Manager, which two details are required for installing the Trust Certificate? (Choose two.)
- A. IP Address of Cluster 1
- B. IP Address of SMGR Server
- C. LDAP Port : 636
- D. IP Address of LDAP Server
- E. LDAP Port : 363
Answer : BC