Avaya Oceana Solution Integration Exam v1.0

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Exam contains 66 questions

For Omnichannel configuration in Avaya Control Manager (ACM), which IP address or FQDN and Default Port number are used?

  • A. Avaya Common Cluster IP or FQDN; Default Port 57772
  • B. Avaya Control Manager IP or FQDN; Default Port 57773
  • C. Omnichannel Windows Server IP or FQDN; Default Port 57772
  • D. OCP Cluster IP or FQDN; Default Port 57773


Answer : C

Reference:
https://www.google.com/url?
sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwj69ef1qvfgAhU08KYKHdaQC14QFjAAegQICBAC&url=https%3A%2F%
2Fsupport.avaya.com%2Fcss%2FP8%2Fdocuments%2F101041347&usg=AOvVaw3TaxAGJOnPXVWtYvd4IemW

Which statement about Messaging Service SMS channel in Avaya Oceana® is true?

  • A. Messaging Service snap-in interfaces independently to model SMS messages as live chat.
  • B. Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live chat.
  • C. Messaging Service snap-in interfaces with the Customer Controller Snap-in to allow modeling of SMS interactions as live SMS.
  • D. Messaging Service snap-in interfaces with the Email Snap-in to allow modeling of SMS interactions as email.


Answer : B

Reference:
https://slideplayer.com/slide/12076065/

After successfully deploying the Email Workflow in the Engagement Designer, where can the customer confirm if the Email Workflow is installed or not?

  • A. In the Avaya Breeze CLI under folder /opt/Avaya
  • B. In the SMGR Web Administration under Avaya Breeze Services
  • C. In the ED Designer Console under Workflows
  • D. In the ED Administration Console under Workflows


Answer : C

Which three tasks are required for the deployment and routing of email in Avaya Oceana®? (Choose three.)

  • A. Deploy ED Chat Flow
  • B. Configure email servers
  • C. Deploy ED Email Flow
  • D. Deploy the email service snap-in.
  • E. Provide agent with third party email inbox.


Answer : BCD

In the SMSVendorSnapin Attributes configuration, what should be the Messaging Snap-in IP/FQDN to be configured?

  • A. IP/FQDN of the cluster 4
  • B. IP/FQDN of the cluster 3
  • C. IP/FQDN of the cluster 2
  • D. IP/FQDN of the cluster 1


Answer : B

Reference:
https://downloads.avaya.com/css/P8/documents/101041089

Which statement describes the Avaya Control Manager Application Server function?

  • A. It provides the database that stores the Control Manager System configuration.
  • B. It performs the business logic between the end user interface and the database.
  • C. It is responsible for provisioning components from Control Manager with the Different Avaya applications.
  • D. It provides a set of web services that developer’s use for integrating the Control Manager.


Answer : B

Reference:
https://downloads.avaya.com/css/P8/documents/101045636
(11)

Through which Avaya Oceana® component does Unified Agent Controller (UAC) consume agent configuration information?

  • A. Context Store (CS)
  • B. Call Server Connector (CSC)
  • C. Unified Collaboration Administration (UCA)
  • D. Unified Collaboration Model (UCM)


Answer : C

While implementing an Avaya Oceana® solution, if the customer is using Avaya System Manager as the Certificate Authority (CA), which three tasks must be performed for certificate installation? (Choose two.)

  • A. Install TRUST Certificate from LDAP Server on System manager and Cluster2.
  • B. Install Trust Certificate from LDAP Server on Avaya Communication Manager.
  • C. Replace the default Identity Certificates on Avaya System Manager.
  • D. Install SMGR RootCA on Avaya Oceana® Agent Workspaces computers.
  • E. Replace the default Identity Certificates on Avaya Breeze Nodes Security Modules.


Answer : AD

Refer to the exhibit.


What is the significance of the Avaya Control Manager Screen while deploying an Avaya Oceana® solution?

  • A. Avaya Oceana® and Avaya Communication managers are added by Avaya Control Manager.
  • B. Avaya Communication Manager and Avaya Oceana® servers are not added to the same location.
  • C. Avaya Communication Manager and Avaya Oceana® servers have been successfully added to the same location,
  • D. Avaya Oceana® and Avaya Communication Managers are not added by Avaya Control manager and the configuration is not saved.


Answer : A

Which statement about Unified Agent Controller (UAC) is true?

  • A. The UAC consumes agent configuration information via CSC component.
  • B. The UAC application is the client-side component that manages the connections to the individual Oceana agent desktop applications.
  • C. The UAC consumes agent configuration information via the UCM component.
  • D. The UAC application is the server-side component that manages the connections to the individual Oceana agent desktop/workspaces.


Answer : D

Reference:
https://slideplayer.com/slide/12076065/

When a customer calls the Oceana® Contact Center, which Communication manager VDN extracts out the Oceana® Agent ID, before doing a route-to execution to the Oceana® Agent?

  • A. ADJUNCT VDN
  • B. INGRESS VDN
  • C. ROUTING VDN
  • D. RONA VDN


Answer : A

Which Control Manager Application is used to synchronize the information from Communication Manager to the Control Manager database?

  • A. ACCCM Synchronizer
  • B. ACCCM Connectivity Tool
  • C. ACCCM CM Synchronize
  • D. ACCCM ACM to CM Tool


Answer : A

Reference:
https://downloads.avaya.com/css/P8/documents/101045640

Given the URL below:
http://<Cluster_IP>/services/UCAStoreService/uca
Which Oceana® Cluster IP is used for the URL of the UCA interface in the Avaya Control Manager?

  • A. Cluster4 (Co-Browse Cluster)
  • B. Cluster3 (OCP Cluster)
  • C. Cluster2 (UAC Cluster)
  • D. Cluster1 (Common Components Cluster)


Answer : B

When a customer calls the Oceana® Contact Center, which Communication Manager VDN performs the Adjunct Route to the Oceana® voice (CSC) via AES?

  • A. ADJUNCT VDN
  • B. ROUTING VDN
  • C. RONA VDN
  • D. INGRESS VDN


Answer : D

Reference:
https://downloads.avaya.com/css/P8/documents/101051566

While installing Trust Certificates from the LDAP Server on System Manager, which two details are required for installing the Trust Certificate? (Choose two.)

  • A. IP Address of Cluster 1
  • B. IP Address of SMGR Server
  • C. LDAP Port : 636
  • D. IP Address of LDAP Server
  • E. LDAP Port : 363


Answer : BC

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Exam contains 66 questions

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