Deploying Cisco Unified Contact Center Express v1.0

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Exam contains 94 questions
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Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?

  • A. Media
  • B. Unified CM Telephony
  • C. Database
  • D. Configuration Data Store


Answer : C

What information from the first node is used as the secret key during second node installation?

  • A. administrator password
  • B. application user password
  • C. security password
  • D. IP address


Answer : C

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

  • A. DNS server
  • B. NTP server
  • C. SMTP server
  • D. CUCM server


Answer : C

Which two Cisco Unified CCX steps invoke another Unified CCX application script? (Choose two.)

  • A. CallSubflow step
  • B. On Exception Goto step
  • C. Trigger Application step
  • D. Connect step
  • E. Cache Document


Answer : AC

Where are CTI route points added or configured for Cisco Unified Contact Center Express?

  • A. Cisco Unified Contact Center Express Media Subsystem
  • B. Cisco Unified CallManager Device Configuration
  • C. Cisco Unified Contact Center Express Directory Management
  • D. Cisco Supervisor Desktop
  • E. Cisco CRS Administration, JTAPI Trigger Creation


Answer : E

Which three components are installed from the Cisco CRS Installer media? (Choose three.)

  • A. iPlanet Web Server
  • B. Cisco CRS Engine
  • C. Cisco Recording
  • D. Cisco IP Telephony Windows 2000 Server OS
  • E. Cisco Unified CallManager
  • F. MS SQL Server


Answer : BCF

Which tool is used to estimate the hardware server resources that are required for a Cisco Unified CCX deployment?

  • A. IPC Resource Calculator
  • B. CTI Port Calculator
  • C. Cisco Unified Communications Sizing Tool
  • D. Cisco Unified CCX Applications Administration


Answer : C

How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop (CSD)?

  • A. one language for both the CAD and the CSD
  • B. one language for the CAD and a different language for the CSD
  • C. two languages for the CAD and one language for the CSD
  • D. two languages for both the CAD and the CSD


Answer : A

Which three features are included in Cisco Unified Contact Center Express Supervisor Desktop? (Choose three.)

  • A. graphical reports
  • B. dockable windows
  • C. access to chat logs
  • D. URL push to agents
  • E. send an email to an agent
  • F. send a call in queue to a specific agent


Answer : ABD

Which interface is used to configure debug parameters for log files?

  • A. Datastore Control Center
  • B. trace configuration
  • C. system parameters
  • D. Control Center


Answer : B

In Cisco Unified Contact Center Express Serviceability, what is the status of the database subsystem on the Control Center page if the database subsystem is not configured?

  • A. not configured
  • B. shutdown
  • C. out of service
  • D. partial service


Answer : A

The Cisco Unified Real-Time Monitoring Tool enables you to do which three options? (Choose three.)

  • A. Plot and view performance data.
  • B. Monitor the replication status of historical data store.
  • C. Monitor the Cisco Unified CCX CTI port status and take corrective action.
  • D. Download log files from Cisco Unified CCX nodes.
  • E. Check the number of active calls in the Cisco Unified CCX system.
  • F. Monitor the WAN link status.


Answer : ACD

You should perform which three options when troubleshooting a Cisco Unified CCX engine "Java out of memory" crash? (Choose three.)

  • A. Check the Cisco Unified CCX Serviceability Control Center.
  • B. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool.
  • C. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
  • D. Check to see if the customer has installed any third-party applications.
  • E. Talk to the customer about the deployment and usage pattern.


Answer : BCE

Historical reports can be generated using which two Cisco Unified CCX tools? (Choose two.)

  • A. Historical Reports Data Store
  • B. Historical Reporting Client
  • C. Cisco Unified Intelligence Center
  • D. Cisco Supervisor Desktop


Answer : BC

Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?

  • A. Cisco Unified Contact Center Express Editor
  • B. Reactive Debugging
  • C. Accept Step
  • D. Proactive Debugging


Answer : B

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Exam contains 94 questions
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