Avaya Aura Experience Portal with POM Implementation and Maintenance v1.0

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Exam contains 127 questions
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In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

  • A. The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
  • B. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
  • C. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
  • D. The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.


Answer : A

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary EPM is no longer able to communicate with it.
Which corrective action must be taken?

  • A. Restart httpd on the Auxiliary EPM.
  • B. Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php<Auxiliary EPM>.
  • C. Log into Linux on the MPPs and run bash setup_vpms.php<Primary EPM>.
  • D. Upgrade the Auxiliary EPM.


Answer : B

A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

  • A. Restart httpd on the Auxiliary EPM.
  • B. Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php <Auxiliary EPM>
  • C. Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>
  • D. Upgrade the Auxiliary EPM.


Answer : B

Which two user roles can be used to add, change, or delete the Intelligent Customer Routing (ICR) Control Application on the Experience Portal Manager?
(Choose two)

  • A. Administration
  • B. Web Services
  • C. Maintenance
  • D. Operations
  • E. ICR Administrator


Answer : AE

A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)

  • A. $POM__HOME/logs/PIM _CmpMgr.log* log files
  • B. $POM_HOME/logs/PIM_CmpDir.log* log files
  • C. $POM _HOME/logs/PIM_Web.log log* files
  • D. $POM_.HOME/logs/CmpMgrService.out* log files
  • E. $POM_HOME/logs/CmpDirService.out* log files


Answer : AB

A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)

  • A. .doc (Microsoft Word)
  • B. .xls (Microsoft Excel)
  • C. .pdf (Portable Document Format) [1]
  • E. .csv (Comma separated value)


Answer : BCE

Your client reported they were monitoring a campaign for Proactive Outreach Manager (POM) from the Avaya Aura Experience Portal (AAI P) Web Administration
POM Monitor screen and they observed a message "Resource temporarily Unavailable."
Which two steps would you take to identity the cause of this message? (Choose two)

  • A. Verify that the Media Processing Platform (MPP) is operational
  • B. Verify that the text-to Speech (TTS) Speech Server is working and is licensed correctly
  • C. Verify that the Experience Portal Manager (EPM) can communicate with the Avaya Aura Communication Manager (AACM)
  • D. Verify that the WebLM license is not expired arid verify if you have configured the required number
  • E. Verify that the Short Message Service (SMS) server is not down.


Answer : AD

You have received alarm event "QSYSM00056 MPP disk use (85% percent) has exceeded the configured low threshold of 80 percent" on your co-resident Avaya
Aura Experience Portal server. Your login to the server and run the below Red Hat administrative command to review disk space usage:
[scroot@vp-a1/] # -b - - max "" depth = 1 "" h/
20K /mnt
12M /tmp
10.8G/home
5.9M /bin
24K /root
91.3G /opt
85G /var
16G /
Which three folders are most likely to contain files which can be deleted to make room on the server disk? (Choose three)

  • A. /var/llb/pgsql/data
  • B. /home
  • C. /var/spool/mail
  • D. /opt/Avaya/InstallAgent/download
  • E. /opt.Tomcat/apache-tomcat-6.0.32/webapps


Answer : ABD

A customer has just upgraded Voice Portal 5.x to Avaya Aura Experience Portal 6.0, hut the license not upgraded. What is the grace period provided by the system, for upgrading the license?

  • A. 3 days
  • B. 7 days
  • C. 15 days
  • D. 30 days


Answer : D

A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the
WebLM server?

  • A. 443
  • B. 8443
  • C. 8080
  • D. 28443


Answer : B

Which two statements about the "priority" of a campaign are true? (Choose two)

  • A. Available priorities are 1-10
  • B. The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.
  • C. The priority of the campaign determines when the campaign will start.
  • D. Available priorities are 1-5
  • E. Campaign priority determines the media channels used by a campaign


Answer : AB

Which level of permission should the directory have, if the Installation DVD files of Avaya Aura Experience Portal are accessed from a shared network directory or local directory?

  • A. readable by all users
  • B. readable by root or sroot
  • C. readable by avayavp
  • D. readable by all Avaya service accounts


Answer : A

Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their
POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?

  • A. A remote database was not configured on the AAEP.
  • B. The new POMDriverApp provided with the POM software was not deployed on the application server.
  • C. There are no Announcement Port licenses available for the POMDriverApp.
  • D. The user has incorrect roles assigned.


Answer : B

A customer has chosen the Avaya Aura Experience Portal (AAEP) software only offer.
What are the minimum hardware specifications for a customer supplied AAEP server machine?

  • A. dual 1.8 GHz Pentium 4, z GB of RAM, 100/1000 Base-T Ethernet controller full duplex
  • B. single 2.4 GM/ Pentium 4 with hyper threading enabled, 4 GB of RAM, 100/1000 Base-T Ether controller full duplex
  • C. dual 1.6 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller full duplex
  • D. dual 1.8 GHz Pentium 4, 4 GB of RAM, 100/1000 Base-T Ethernet controller half duplex


Answer : C

You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:

CmpMgtService.out -
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?

  • A. Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.
  • B. Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
  • C. Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
  • D. Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.


Answer : B

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Exam contains 127 questions
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