Implementing Cisco Collaboration Cloud Customer Experience (CLCCE) v1.0
Question 1
A supervisor in a contact center must manage recording-related activities to ensure their team’s compliance and maintain quality standards. Which three recording management capabilities can the supervisor perform in Webex Contact Center to effectively handle various recording management tasks that support operational efficiency? (Choose three.)
- A. Search for specific agent interactions with the customer.
- B. Perform Retention Policy management.
- C. Filter the list of recordings based on set criteria.
- D. Tag recordings with descriptive keywords.
- E. Delete recordings permanently.
Answer : ACD
Question 2
The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)
- A. “comp”: “webex-app”
- B. “webexAppEnabled”:true
- C. “comp”: “agentx-webex”
- D. “webexApp”: {“enabled”: true}
- E. “desktopChatApp”: {“webexConfigured”: true}
Answer : CE
Question 3
An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)
- A. JavaScript
- B. Python
- C. Typescript
- D. Go
- E. Rust
Answer : AB
Question 4
A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the “WebexAppCall” Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)
- A. Enable “Webex App Integration” under Desktop > Webex App configuration.
- B. Map the “Outgoing Call” Webex Availability State to the “WebexAppCall” Webex Contact Center Idle code under Desktop > Webex App configuration.
- C. Add the “WebexAppCall” Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
- D. Enable “State Synchronization” under Collaboration > Webex App in the Desktop Profile that will be used by agents.
- E. Map the “On a Call” Webex Availability State to the “WebexAppCall” Webex Contact Center Idle code under Desktop > Webex App configuration.
- F. Enable “State Synchronization” under Desktop > Webex App configuration.
Answer : AEF
Question 5
The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?
- A. Voice Only
- B. Blended
- C. Blended Real Time
- D. Exclusive
Answer : D
Question 6
A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?
- A. Teams Contact Details
- B. Sites Contact Details
- C. CSR Report - Yesterday
- D. Usage Report
Answer : C
Question 7
What are two characteristics of the Microsoft Dynamics 365 Connector integration for Cisco Webex Contact Center? (Choose two.)
- A. It provides agent state syncing between platforms.
- B. It supports OAuth certificate-based authentication.
- C. It supports TLS API encryption.
- D. It supports read-write and read-only configurations.
- E. It provides customizable CRM agent workflows from WxCC.
Answer : BE
Question 8
DRAG DROP -
The Cisco Webex Contact Center manager asks for a report that summarizes this information from the previous week:
List of each call -
Caller’s number -
Queue and queue duration -
Final agent -
Drag and drop the fields from the left onto the corresponding categories on the right that are needed to create this report. Not all options are used.
Answer : 
Question 9
An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?
- A. Agent Activity Record
- B. Customer Activity Record
- C. Agent Session Record
- D. Customer Session Record
Answer : B
Question 10
Refer to the exhibit. A Webex Contact Center engineer is deploying a chat digital channel widget for Companyabc. After the chat digital channel widget code is implemented in the company website, the chat digital channel widget does not load. While investigating Webex Contact Center, engineer sees this output in the web browser. What is causing this issue?
- A. missing Webex Connect flow for chat digital channel
- B. incorrect website domain configured for Web Chat Asset
- C. firewall blocking connection to chat-widget.imi.chat domain
- D. companyabc.com domain missing in Webex Contact Center “Content security policy allowed list” configuration
Answer : B
Question 11
A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue? (Choose two.)
- A. Reports
- B. Export Logs
- C. Watchtower
- D. Templates
- E. Debug Console
Answer : BE
Question 12
A Webex Contact Center engineer is configuring a new Webex Contact Center tenant and wants to implement digital channels. Which two actions must be taken before setting up digital channels? (Choose two.)
- A. Complete Webex CC Engage integration authorization in Webex Engage.
- B. Complete Webex CC Task integration authorization in Webex Engage.
- C. Complete Webex CC Engage integration authorization in Webex Connect.
- D. Complete WxCC Task integration authorization in Webex Engage.
- E. Complete Webex CC Task integration authorization in Webex Connect.
Answer : CE
Question 13
An administrator is designing a flow in Webex Connect that includes a Scheduled Callback activity node. Which two values must be provided to configure the Scheduled Callback node successfully? (Choose two.)
- A. schedule date in YYYY-MM-DD format
- B. schedule timezone
- C. customer name
- D. phone ANI
- E. schedule date in YYYY-DD-MM format
Answer : AB
Question 14
Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)
- A. incorrect email asset SMTP server port
- B. incorrect email asset SMTP server username
- C. incorrect email asset SMTP server address
- D. incorrect email asset SMTP server security method
- E. email asset not registered to Webex Engage
Answer : AD
Question 15
Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure. The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?
- A. Authorize Webex CC Task integration in Webex Connect with valid credentials.
- B. Change the Webex Contact Center administrator account password.
- C. Make sure that the Webex Contact Center agent is using valid credentials.
- D. Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.
Answer : A