Cisco Certified Support Technician (CCST) Networking v1.0
Question 1
You need to connect a computer's network adapter to a switch using a 1000BASE-T cable.
Which connector should you use?
- A. RJ-45
- B. OS2 LC
- C. Coax
- D. RJ-11
Answer : A
Question 2
You want to store files that will be accessible by every user on your network.
Which endpoint device do you need?
- A. Switch
- B. Access point
- C. Hub
- D. Server
Answer : D
Question 3
DRAG DROP -
Examine the connections shown in the following image. Move the cable types on the right to the appropriate connection description on the left. You may use each cable type more than once or not at all.
Note: You will receive partial credit for each correct response.
Answer : 
Question 4
Which command will display the following output?
- A. show inventory
- B. show cdp neighbor
- C. show mac-address-table
- D. show ip interface
Answer : B
Question 5
A Cisco switch is not accessible from the network. You need to view its running configuration.
Which out-of-band method can you use to access it?
- A. Telnet
- B. Console
- C. SNMP
- D. SSH
Answer : B
Question 6
Which command will display all the current operational settings configured on a Cisco router?
- A. show startup-config
- B. show running-config
- C. show protocols
- D. show version
Answer : B
Question 7
An engineer configured a new VLAN named VLAN2 for the Data Center team. When the team tries to ping addresses outside VLAN2 from a computer in VLAN2, they are unable to reach them.
What should the engineer configure?
- A. Additional VLAN
- B. Default gateway
- C. Static route
- D. Default route
Answer : B
Question 8
In the network shown in the following graphic, Switch1 is a Layer 2 switch.
PC-A sends a frame to PC-C. Switch1 does not have a mapping entry for the MAC address of PC-C. Which action does Switch1 take?
- A. Switch1 sends an ARP request to obtain the MAC address of PC-C.
- B. Switch1 queries Switch2 for the MAC address of PC-C.
- C. Switch1 drops the frame and sends an error message back to PC-A.
- D. Switch1 floods the frame out all active ports except port G0/1.
Answer : D
Question 9
What is the purpose of assigning an IP address to the management VLAN interface on a Layer 2 switch?
- A. To enable the switch to resolve URLs for the attached the devices
- B. To enable access to the CLI on the switch through Telnet or SSH
- C. To enable the switch to act as a default gateway for the attached devices
- D. To enable the switch to provide DHCP services to other switches in the network
Answer : B
Question 10
HOTSPOT -
You purchase a new Cisco switch, turn it on, and connect to its console port. You then run the following command:
For each statement about the output, select True or False.
Note: You will receive partial credit for each correct selection.
Answer : 
Question 11
A user initiates a trouble ticket stating that an external web page is not loading. You determine that other resources both internal and external are still reachable.
Which command can you use to help locate where the issue is in the network path to the external web page?
- A. ipconfig/all
- B. nslookup
- C. tracert
- D. ping -t
Answer : C
Question 12
Examine the following command output:
Which two conclusions can you make from the output of the tracert command? (Choose two.)
Note: You will receive partial credit for each correct answer.
- A. The routers at hops 5 and 6 are offline.
- B. The trace successfully reached the www.cisco.com server.
- C. The trace failed after the fourth hop.
- D. The device sending the trace has IPv6 address 2600:1408:c400:38d::b33.
- E. The IPv6 address associated with the www.cisco.com server is 2600:1408:c400:38d::b33.
Answer : BE
Question 13
Which two pieces of information should you include when you initially create a support ticket? (Choose two.)
- A. The actions taken to resolve the fault
- B. A description of the conditions when the fault occurs
- C. Details about the computers connected to the network
- D. A detailed description of the fault
- E. The description of the top-down fault-finding procedure
Answer : BD
Question 14
A help desk technician receives the four trouble tickets listed below. Which ticket should receive the highest priority and be addressed first?
- A. Ticket 1: A user requests relocation of a printer to a different network jack in the same office. The jack must be patched and made active.
- B. Ticket 2: An online webinar is taking place in the conference room. The video conferencing equipment lost internet access.
- C. Ticket 3: A user reports that response time for a cloud-based application is slower than usual.
- D. Ticket 4: Two users report that wireless access in the cafeteria has been down for the last hour.
Answer : B
Question 15
A user reports that a company website is not available. The help desk technician issues a tracert command to determine if the server hosting the website is reachable over the network. The output of the command is shown as follows:
What can you tell from the command output?
- A. The router at hop 3 is not forwarding packets to the IP address 192.168.1.10.
- B. Requests to the web server at 192.168.1.10 are being delayed and time out.
- C. The server address 192.168.1.10 is being blocked by a firewall on the router at hop 3.
- D. The server with the address 192.168.1.10 is reachable over the network.
Answer : D