Cisco Certified Support Technician (CCST) IT Support v1.0

Which two of the following are supported operating systems for Remote Desktop client connections? (Choose two.)
Note: You will receive partial credit for each correct selection.

An office uses a DHCP server for all computers on the network. A user calls to report problems connecting to the network. You discover that the computer has been configured with a manual IP address.
Which two possible negative effects could this have? (Choose two.)
Note: You will receive partial credit for each correct selection.

An employee is having problems reaching URLs on the World Wide Web. You examine the addressing configuration for the employee's PC that is shown as follows:

You have verified that you can open a website on the employee's PC by entering the website's IP address in their browser.
Which IP address should you ping to determine what the problem is?

A help desk technician is troubleshooting Wi-Fi connectivity issues on a user's mobile phone. Restarting the phone and router did not resolve the issue.

Which next step should a help desk technician take to attempt to resolve the issue?

HOTSPOT
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You run the ip add show command on a Linux computer that has one physical network adapter. The output is shown as follows:



Evaluate the output and answer the questions by selecting the correct option from each drop-down list.

Note: You will receive partial credit for each correct selection.

You receive a phone call from a customer who reports they are unable to print. They have already tried printing a test page with no success. They indicate that the printer icon in the taskbar says the job is pending.

You suspect that the networked printer is unavailable.

What should you do next?

An employee is struggling with using Google Drive for storing Microsoft Office files that they create and edit on their PC using custom templates. Company policy encourages all employees to store their files on Google Drive, which is available as part of the company’s Google Workspace subscription.

What should you recommend to help the employee more easily manage files on Google Drive?

You are investigating a DNS problem.

Which command can you use to query DNS records from a command-line interface?

The following support ticket was submitted by an employee:

I just received an important email. When I tried to print it, it did not print. It's the same printer I always use when I need to print important emails.

You investigate and discover that the local workgroup printer was unplugged during the evening. You plug it in and the printer restarts successfully.

You establish a Remote Desktop session with the computer having the problem and attempt to print the file again. The files still does not print.

What should you do next?

HOTSPOT
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A user reports that they have not been able to connect their phone to the WLAN since updating it.

For each condition, select True if the condition could relate to the issue or False if the condition has no relationship to the issue.

Note: You will receive partial credit for each correct selection.

You connect with a client over WebEx. You can hear the client speaking but they cannot hear you.

Which three things should the client check to get the audio working properly? (Choose three.)

Note: You will receive partial credit for each correct selection.

DRAG DROP
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A user at your company is unable to connect to any other computers on the network or the internet. You suspect the cause might be an IP configuration issue.

You need to apply a problem-solving methodology to describe how you would go about solving the problem.

To answer, move each task from the list on the left to its problem-solving step on the right.

A customer calls the Help Desk and reports the following:
I keep getting an error that my system is low on memory when I run my video editing software.
Which process will allow the customer to locate the available memory of their device?

A user reports the following:
I recently got a prompt on my Mac to give an app permissions. I accidentally clicked Deny. Now I can't open the app.
You need to tell the user where to go to grant the necessary permissions to the application.
Which feature should they use?